Patient Engagement Specialist / Medical Office Assistant Island Psychiatry is seeking a compassionate, organized professional to join our team as a Patient Engagement Specialist. This role is ideal for someone who enjoys helping people and supporting the day-to-day administrative needs of a busy mental health office. In many cases, you will be the first person patients speak with, helping guide them through scheduling, questions, and communication with the office. Island Psychiatry is a leading outpatient psychiatric practice on Long Island, serving patients across the region with thoughtful, patient-centered care. Our practice operates offices in the Port Jefferson and Huntington areas. To learn more about us: www.islandpsychiatry.com Position Overview This position sits at the intersection of patient support and practice operations. Responsibilities • Serve as a primary contact for patients by phone, email, and text • Help patients navigate scheduling and communication with providers • Assist with patient reception • Submit superbills and assist with insurance documentation • Relay patient messages to providers with discretion • Maintain accurate records across practice systems • Help troubleshoot scheduling and operational issues • Assist in maintaining the smooth daily flow of the practice What We’re Looking For • Excellent communication and professional phone presence • Highly organized and detail-oriented • Strong computer skills and comfort managing multiple software systems • Ability to multitask and problem solve independently • Students studying or interested in mental health, psychology, social work, counseling, psychiatry, pre-med, or related fields are especially encouraged to apply. No prior experience is required. This is a great opportunity to gain hands-on experience in a mental health office and work alongside clinicians Experience in administration and/or healthcare or mental health settings is helpful but not required. Spanish-speaking candidates are a plus. Schedule Both Full-Time (30+ hours) and Part-Time (16-20 hours) positions available. Flexible scheduling Monday through Saturday Some evening availability required Compensation $22 per hour to start, increase in compensation to $24 per hour after 90 days and completion of probationary period. Paid Time Off: Full-time employees (30+ hours a week) will receive 1 week of vacation and 1 week of sick annually. ​ Why This Role Matters This position helps patients feel supported and helps the office stay organized day to day. It's a great fit for someone who wants meaningful experience in a mental health setting.