ServiceNow Developer (ITSM, ITOM, CMDB & HAM) Job Details • Employment Type: Contract • Work Mode: Hybrid (2 Days WFH / week) • Location: Onsite (Hyderabad, Chennai, Pune, Bangalore, Coimbatore) • Total Experience Required: 6+ years • Relevant Experience Required: 6+ years in ServiceNow Job Summary We are seeking an experienced ServiceNow Developer to design, develop, and customize solutions across ITSM, ITOM, CMDB, and Hardware Asset Management (HAM/HAM Pro) modules. The ideal candidate will build end-to-end platform configurations, automated workflows, and complex enterprise integrations. Key Responsibilities • Design and customize ITSM processes (Incident, Problem, Change, Request, Knowledge Management, Service Catalog). • Implement and support ITOM capabilities, including Discovery, Service Mapping, Event Management, and MID Server Administration. • Configure CMDB and CSDM alignment to ensure data quality, health, and governance. • Implement HAM/HAM Pro lifecycle processes, including procurement, inventory management, stockrooms, and audits. • Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, and IntegrationHub workflows. • Build and manage REST/SOAP web service integrations and Scripted APIs. Requirements • 6+ years of hands-on experience in ServiceNow application development and customization. • Strong technical scripting background in JavaScript, Glide APIs, HTML, CSS, and ServiceNow API frameworks. • Proven experience across ITSM, ITOM (Discovery/Service Mapping), CMDB/CSDM, and Hardware Asset Management (HAM). • Hands-on experience with IntegrationHub, REST/SOAP web services, and MID Server setup. • Strong understanding of ITIL v4 processes and Agile software development practices. Preferred Qualifications • Certified System Administrator (CSA) or Certified Application Developer (CAD). • CIS certifications in ITSM, Discovery, Service Mapping, or Hardware Asset Management (HAM). • Experience with HAM Pro implementation, SAM Pro, or ITAM optimization.