We are seeking a skilled and experienced CRM Program Manager to join our dynamic team. The ideal candidate will have a strong background in business analysis, project management, and a deep understanding of CRM systems. You will collaborate with various stakeholders to gather and analyze business requirements, translate them into functional specifications, and work closely with development teams to implement effective CRM solutions½ ́Requirement Gathering: Collaborate with business stakeholders to understand and document CRM system requirements. Conduct workshops, interviews, and surveys to elicit necessary information. Analyse and prioritize requirements based on business needs and strategic objectives½ ́Documentation and Analysis: Create detailed and clear documentation of business processes, use cases, and functional requirements. Conduct thorough analysis of current CRM systems and processes to identify areas for improvement. Provide recommendations for enhancements, modifications, or new CRM system implementations. Program Manager CRM Implementation If you have a passion for hustle, prioritize work above all, and share our enthusiasm for edtech, we warmly encourage you to apply and embark on this exciting journey with us. Together, we will cover Miles and achieve remarkable milestones, shaping the future of accounting talent and revolutionizing the edtech landscape! Skills & Qualifications Bachelor's degree in Business Administration, Information Technology, or a related field Proven experience with a focus on CRM systems Strong analytical and problem-solving skills Excellent communication and interpersonal skills Familiarity with CRM platforms such as Salesforce or Lead squared Project management experience is a plus Relevant certifications (e.g., Certified Business Analysis Professional) are advantageous Stakeholder Collaboration: Work closely with business users, IT teams, and external vendors to ensure alignment between business requirements and technical solutions. Facilitate communication between different departments to ensure a holistic approach to CRM solutions Solution Design: Collaborate with technical teams to design CRM solutions that meet business requirements. Ensure that proposed solutions align with industry best practices and organizational standards