Key Responsibilities: • Lead a team of customer support representatives, providing guidance, coaching, and training to ensure excellent customer service • Develop and implement customer support strategies to improve customer satisfaction and loyalty • Analyze customer feedback and metrics to identify areas for improvement and implement changes • Collaborate with other departments to resolve customer issues and improve overall customer experience • Manage customer support operations, including scheduling, workflow, and process improvements • Develop and manage customer support budgets and forecasts • Ensure compliance with company policies and procedures • Identify and implement opportunities for process improvements and cost savings • Foster a positive and inclusive team culture that values customer-centricity and collaboration • Develop and maintain relationships with key customers and stakeholders to ensure customer satisfaction and loyalty.