Job description KOTS is a dynamic and rapidly growing company committed to providing innovative and quality solutions in the housing sector. We are seeking a motivated and experienced professionals in Area Operations to join our team and play a key role in managing and optimizing our operations in Bangalore. Job Designation :: Cluster Manager Experience :: 10+ years in facility management (preferably residential real estate.) Job Loction :: Bangalore Employment type :: Full Time Field work. Monday to Friday 8:00 AM to 6:00 PM & Saturday half day 8:00 AM to 1:00 PM Workdays :: 5.5 days with fixed Sunday week off. (Work from home is Not available) Bike: Required Role & responsibilities 1. Tenant Relations and issue management • Check In, CheckOuts for Tenants. • Tenant Escalations. • Foster positive relationships with tenants to ensure tenant satisfaction and retention. 2. Building Maintenance : • Drive the Planned Building Maintenance activities w.r.t electrical, plumbing, cleaning, services , AMCs , etc.. • Drive property inspections to identify maintenance needs and address them promptly. • Ensure accurate records of registries for all properties within the given Cluster. Ex:- Staff Attendance, Inward/Outward registries, Parcel & courier registries etc.. • Ensure the records of Inventory items within all properties common area & inside flats is maintained. • All incidents, queries reported by ground staff should be addressed to resolution to avoid recurring issues. 3. Staff management :: Cluster Manager is required to manage operations related to all staff. Staff Types include - i) Management team staff = Facility Managers & Team Leads & Operations Executives. ii) Resource staff = Plumbers, Eelctriciancs, Housekeeping etc.. __ For the above staff, ensure the process adherance & compliance right from onboarding until deboarding including the Staff leave & attendance management & notice for resignations etc.. Give periodic Trainings & Feedback to all staff on performance & process updates. Co-ordinating with the manpower agencies for ensuring the staff deployments. 4.Reports :: • Start of the Day & End of the Day reports across all properties within the clusters should be verified. • Monthly Building Audit reports should be submitted. • Monthly utility reports , expense reports should be submitted. Qualifications & skills that is required for this role :: • Ability to set the right expectations with the tenants • Ability to communicate with good articulation • Structured well organized and consistent with work • Bachelor's degree in facilities management, real estate, or a related field (preferred). • Knowledge of maintenance and repair • Ability to independently travel to properties within the assigned geographical cluster CTC Package :: 8 to 10 lacs per annum Industry • Real Estate Employment Type Full-time Edit job description Requirements Criteria Having a Bike is preferred Ability to independently travel to the assigned properties Skill 1 Ability to manage the Property Managers & ground staff like housekeeping , security guard , electricians & plumbers Skill 2 Ability to handle customer queries like repair and maintenance , check-IN , check-OUT etc.. Skill 3 Building maintenance Age Criteria = 38 years max Gender = Male PRIVATE & CONFIDENTIAL* KOTS RENTING PVT LTD GROSS COMPENSATION Job role - Cluster Operations Manager Annually 1. Total Salary ₹770,000 1.a - Fixed component ₹700,000 1.b - Variable Pay component - based on performance ( quarterly payout ) ₹70,000 2. Transport Allowance yearly ₹24,000 3. Annual Bonus ( upto 3% based on company performance) ₹21,000 4. Food, Beverage & Medical Insurance ( Non- Reimburseable ) ₹50,000