Job Title: Customer Support Executive / Customer Relations Associate Location: Whitefield Experience Required: • Overall: 2-3 years total experience • Mandatory: Minimum 1.5 years in Customer Service or Customer Support • We are looking for only female candidates for this role. Key Responsibilities: • Handle customer queries and concerns effectively via calls and emails (Voice & Non-voice support). • Ensure first contact resolution and customer satisfaction. • Maintain accurate records of interactions in the CRM system. • Proactively identify customer needs and provide appropriate solutions. • Escalate complex issues to relevant departments with proper documentation. • Contribute towards process improvement and knowledge sharing within the team. • Prepare and maintain daily/weekly Excel reports as required. Key Requirements: • Domain expertise in customer service processes and systems. • Excellent English communication skills, both verbal and written. • Strong vocabulary, articulation, and comprehension. • Experience in voice and non-voice support (email). • Proficiency in MS Excel for basic reporting and data management. • Strong problem-solving attitude with attention to detail. • Flexible to work in rotational shifts. Preferred Attributes: • Exposure to CRM tools (e.g., Zoho Desk). • Experience in handling both B2C and B2B customers. • Quick learner with adaptability to changing business needs. Employment Type: Full Time About the Company: We provide premium managed gated rental apartments/flats around Bangalore to young individuals, couples, and families. Our goal is to provide premium living and make renting easy and simple for our customers. Requirements CTC Package Job role - Customer Relations Associate Annually 1. Fixed Salary ₹360,000 2. Annual Bonus ( upto 3% based on company performance) ₹10,800 3. Food, Beverage & Medical Insurance ( Non- Reimburseable ) ₹50,000 4. Employer PF Contribution ₹21,600 5. Gratuity ₹11,284 Total Package ₹453,684 Monthly Deduction on Fixed Salary INR per month Employee PF contribution ₹1,800 Proffessional Tax ₹200 Group Insurance & TDS as per norms