Description The Renfrew Center of Philadelphia (Roxborough area) offers an unmatched opportunity, in the field of eating disorders, for a Behavioral Health – Financial Counselor & Credentialing/Contracting Specialist to work in an environment that changes lives. The Renfrew Center provides opportunities for individuals of all backgrounds, that have the desire and passion to foster a positive outcome and impact on our patients’ lives. The Renfrew Center’s research-based treatment model, for eating disorders, is focused on treating the whole person and helping them lead a rich and fulfilling life. As a patient and family facing role, candidate should bring: · Strong customer service skills and ability to communicate empathetically and professionally. · Excellent attention to details, organization, time management, and follow-through. · Strong verbal and written communication skills with patients, providers, payors, and internal teams. · Ability to Manage multiple priorities, deadlines, and follow-up tasks in a fast-paced environment. · Problem solving skills and ability to escalate barriers appropriately. Our commitment to you – We are committed to providing every employee the opportunity for personal and professional development through: • 401(k) with company match • Healthcare benefits • Vacation and sick days • Employee referral program • Employee discounts to various stores, amusement parks, events, etc. • Continuing education (CE) programs and training • Advancement opportunities within the organization Position Responsibilities: • Verify patient insurance eligibility, benefits, coverage limitations, authorizations, deductibles, co-pays, coinsurance, and out-of-pocket responsibilities for behavioral health services. • Communicate clearly and compassionately with patients regarding estimated costs, payment expectations, financial assistance options, and available payment arrangements. • Assist patients with financial applications, self-pay arrangements, and required documentation. • Coordinate with admissions, authorization team, clinical, and administrative teams to support timely access to care and facilitate communication. • Manage provider credentialing and re-credentialing processes with commercial, Medicaid, Government Programs, managed care, EAPs, and behavioral health payors as applicable. • Collect, verify, and maintain provider documentation, including licenses, certifications, malpractice insurance, CAQH profiles, NPI information, board certifications, and required payor forms to complete credentialing and recredentialing as well as new contracts. • Track credentialing deadlines, enrollment status, revalidation dates, license expirations, payor approvals, and follow-up requirements to prevent enrollment gaps. • Prepare and submit payor enrollment applications, demographic updates, roster updates, contract requests (including Single Case Agreements), and re-credentialing packets accurately and on time. • Serve as a liaison between Renfrew, payors, billing partners, and internal leadership to resolve credentialing, enrollment, claims setup, or reimbursement-related issues. • Monitor payor requirements and communicate updates that may affect provider participation, billing readiness, or patient financial clearance. • Prepare reports on credentialing status, outstanding enrollment items, and upcoming projects. Requirements Education, Competencies and Credentials: • High school diploma or equivalent required; undergraduate degree preferred. • Minimum of 2 years of experience in healthcare revenue cycle, patient financial counseling, credentialing, payor enrollment, medical billing, behavioral health administration, or a related healthcare setting preferred and to include: • Knowledge of insurance eligibility, benefits verification, patient responsibility, claims workflow, and payor requirements. • Familiarity with provider credentialing, NPI, payor enrollment, re-credentialing, and provider data maintenance. • Experience working with behavioral health payors, Medicaid, managed care organizations, and Single Case Agreements. • Strong proficiency with Microsoft Office applications and ability to learn electronic health record platforms, billing, and credentialing systems. Hours: 40 hours per week Monday - Friday The Renfrew Center provides cisgender adolescent girls and adult women, transgender, and non-binary individuals with the tools they need to succeed — in recovery and in life. Offering a warm, nurturing environment, Renfrew’s treatment philosophy emphasizes the importance of a collaborative therapeutic relationship, a feminist-relational approach, and the belief that every person needs to actively participate in their own recovery