Responsibilities of Accounts Experience Specialists: • Handle a designated number of accounts for 30 days after cutover. • Reach out to clients on multiple touchpoints, as per the schedule outlined in this SOP. • Engage proactively with customers to understand their goals and challenges and offer solutions that align with their needs. • Onboard new clients and guide them through product setup, Refreshers/ training, and initial usage to ensure successful product adoption.. • Provide support and assistance to clients in utilizing our services effectively. • Address any queries or issues raised by clients and escalate them as necessary. • Document all interactions with clients and maintain accurate records on JIRA Board and Other Team Trackers. • Share relevant information such as product links, support numbers, and important links with clients. • Attend team meetings to discuss progress and share updates. • Adhere to the SOPs and meet the targets set by the Management. • Continuously update knowledge on our products and services. • Escalate any issues or concerns to the Manager. • Identify upselling and cross-selling opportunities to expand customer use of the company’s products and services.