Sr. Collections Specialist – US Process (B2B Voice) • Location: BKC, Mumbai (On-site) • Shift: US Night Shift | Monday to Friday | Fixed Saturday & Sunday Off • CTC: Rs. 6 – Rs. 7.0 LPA + Uncapped Performance Incentives IMPORTANT – PLEASE READ BEFORE APPLYING • This is NOT a traditional collections or recovery role. • This position is designed for senior International / US Collections professionals who want to move into a US B2B Inside Sales role involving outbound calling, solution pitching, follow-ups, and revenue ownership. • If you are looking only for pure recovery, inbound collections, or non-sales roles, this position will not be a fit. Role Overview • As a Sr. Collections Specialist – US Process (B2B Voice), you will leverage your experience in handling US clients, objections, negotiations, and revenue pressure to identify, qualify, and convert US B2B sales opportunities. • You will engage directly with US business owners, Directors, VPs, and CXOs, understand their business needs, pitch value propositions, and support sales conversions through structured follow-ups. • This is a consultative US Inside Sales role, not consumer calling, customer support, or transactional collections. Key Responsibilities • • Outbound calling to US business decision-makers (approx. 250–300 calls/day) • Conduct structured discovery conversations to understand business needs • Pitch value propositions and qualify high-quality sales opportunities • Drive sales meetings, follow-ups, and conversions • Handle objections confidently and professionally • Share solution decks / proposals and respond to product or service queries • Maintain strong CRM hygiene — call notes, follow-ups, pipeline, and forecasting • Achieve weekly and monthly KPIs related to meetings, conversions, and revenue MUST-HAVE Candidate Profile (Non-Negotiable) • • 3–6 years of experience in US / International Collections (Night Shift mandatory) • Experience handling B2B or high-value international accounts • Excellent spoken English (neutral or American accent preferred) • Strong confidence speaking with US senior stakeholders • Proven ability to work under revenue-linked targets • Strong objection handling, negotiation, and follow-up discipline • Willingness to work Mon–Fri US night shift from BKC (on-site) • Candidates with only domestic or non-US process experience will not be considered. Preferred Background (Advantage, Not Mandatory) • • International Collections with settlement or retention exposure • US B2B Inside Sales / Appointment Setting experience • SaaS / Tech / Consulting voice process exposure • Prior experience using CRM tools (Salesforce, Zoho, HubSpot, etc.) • Final selection will be based on communication quality, calling intensity, and sales aptitude — not only past titles. Why This Role Is a Career Upgrade • • Clear transition from collections to revenue generation • Exposure to real US B2B sales conversations • Strong fixed pay with uncapped incentives • Premium corporate office in BKC • Health benefits Fast-track growth path: Sr. Collections Specialist → Inside Sales Executive → Sr. Inside Sales → Team Lead → US Sales Manager This is a long-term career role, not a lateral BPO move. Education Any Graduate Work Mode On-site only - BKC, Mumbai