Dreamtime Leaning Hiring " Sr Customer Success/ Parent Support ( IC and Team Handling role )" for Remote Interested candidates can share your CV to [email protected] or you can reach me 9966099521 Calling experience is Mandatory Work Location : Remote / Hyderabad Monday to Saturday Working days ( 9.45am to 6.45pm working hours) Immediate joiners required Zoho desk added advantage Position: 2 Location: Remote Pay: 3 to 4lpa Minimum Experience: 2 Years Education industry preferred We are seeking an experienced Customer Success who can achieve our primary objectives of maintaining high customer satisfaction and effectively on-boarding new students. Our clientele consists of parents of students from India and abroad who study with us. Key duties of this role include: • Collection of fee Payment • Upselling coursers ( 3rd language ). • Collaborating with academic, admissions, technology, sales, and operations teams to successfully on-board all students and parents into Dreamtime Learning School. • Utilizing Zoho and other automation tools to establish high-performance support systems for error-free student on-boarding. • Working closely with the Content and Training Team to create and execute training modules for parents and students orientation. • Coordinating with the logistics team to ensure the timely delivery of student kits in India and abroad. • Communicating with parents and students via phone and virtual meetings to address any concerns related to the on-boarding of students across all programs. • Preparing reports and documents as required periodically. • Performing any other duties and responsibilities assigned as needed. Qualifications: Minimum Requirements: • Experience managing a team of customer support professionals across India. International experience is a plus. • Expertise in all aspects of customer support, coupled with a drive to achieve business goals. • Proficiency in using Zoho One and other relevant tools is advantageous. • Ability to collaborate with cross-functional teams. • Proven track record of delivering excellent customer support while maintaining a customer-centric mindset and exceeding company expectations. Personal Attributes: • Highly motivated and committed to taking ownership and demonstrating passion for the role • Excellent interpersonal and communication skills • Strong analytical skills and proficiency with systems • Outstanding management skills when working with virtual teams • Superb problem-solving abilities and communication skills • Empathy and a customer-centric mindset focused on student success • Certification in communication, persuasion, storytelling, or similar fields is an added advantage. Job Type: Full-time *Speak with the employer* +91 9966099521