Job Title: IT Executive – IT Support Location: Indore Department: Information Technology Reports To: IT Manager / Head – IT Key Responsibilities: • Provide first-level technical support to users across departments, including software, hardware, and network-related issues. • Troubleshoot and resolve issues related to desktops, laptops, printers, scanners, and other IT peripherals. • Manage user accounts, access control, and email configurations in line with company IT policies. • Install, configure, and maintain operating systems, antivirus software, and business applications. • Ensure smooth functioning of LAN, internet connectivity, and internal communication systems. • Coordinate with external vendors for IT infrastructure maintenance, repairs, or upgrades. • Maintain asset inventory and ensure proper documentation of IT equipment. • Support data backup processes and assist in maintaining IT security protocols. • Monitor and escalate unresolved issues to senior IT personnel as required. • Assist in setting up video conferencing and presentations for meetings. • Ensure adherence to IT SOPs, data privacy, and cybersecurity standards. Key Requirements: Education: Diploma / Graduate in Computer Science / IT / BCA / MCA or equivalent. Experience: 1–3 years of experience in IT support/helpdesk or similar role. Technical Skills: Windows OS, MS Office 365, Networking Basics (LAN/Wi-Fi/IP), Printer & Scanner setup Familiarity with Active Directory, DNS/DHCP, antivirus tools, and backup solutions Knowledge of hardware troubleshooting and basic server support is a plus.