• Check pending and undelivered consignments from the previous day. • Prepare and circulate the daily pending report by 10:00 AM. • Review SLA deviations and follow up with the concerned hubs. • Check pending POD status and identify old/urgent PODs for follow-up. • Review emails and attend to client queries and escalations. • Coordinate with hubs regarding delivery issues, holds, shortages, damages, address issues and other exceptions. • Handle client calls, queries and escalations related to consignments. • Verify received PODs and follow up for missing or incorrect PODs. • Coordinate re-attempts, return consignments, cancellations and special delivery instructions. • Prepare and update daily MIS reports. • Coordinate return pickup requirements after receiving necessary client confirmation. • Escalate major delays to the concerned teams for immediate action. • Follow up on consignments committed for same-day delivery. • Ensure client queries and escalations are closed or updated within the required timeline. • Monitor team activities and follow up on pending tasks. • Follow up with hubs for final delivery confirmations. • Check POD updates received during the day and update the required records. • Ensure critical pending issues are properly followed up or handed over for further action. Key Area Responsibilities • Control Tower Monitoring • Client Coordination & Escalation Handling • Operations Coordination • POD Monitoring & Follow-up • MIS Reporting • SLA Tracking • Team Supervision • Delivery & Return Shipment Coordination