Billing Executive – SAP / Microsoft Dynamics 365 Business Central 1. Sales Order & Billing Processing • Process customer sales orders and billing transactions in SAP / Microsoft Dynamics 365 Business Central. • Verify sales orders, customer details, item codes, quantities, prices, discounts and applicable billing terms before invoice generation. • Generate accurate customer invoices based on approved sales orders, delivery documents and dispatch confirmations. • Ensure all eligible deliveries/orders are billed within the defined TAT. • Monitor pending, unbilled and partially billed transactions. 2. Invoice Generation & Validation • Create and post sales invoices in SAP / BC365 with 100% accuracy. • Validate invoice number, customer details, billing address, shipping address, item description, quantity, rate, discount, freight and applicable taxes. • Cross-check invoice values against sales orders, delivery documents and approved commercial terms. • Ensure correct posting dates, document dates and customer account details. • Share invoices and supporting documents with customers and internal stakeholders. 3. SAP / Microsoft BC365 Operations • Perform day-to-day billing transactions through SAP / Microsoft Dynamics 365 Business Central. • Monitor billing documents and identify transactions pending for invoicing. • Maintain accuracy of customer ledger and billing-related system transactions. • Review system errors and coordinate with IT/ERP support for resolution. • Ensure proper system documentation and transaction traceability. 4. E-Invoicing, GST & Statutory Compliance • Ensure invoices comply with applicable GST and company billing requirements. • Generate and validate IRN/e-invoice and e-way bill details wherever applicable. • Verify GSTIN, HSN/SAC, tax rates, CGST, SGST, IGST and other applicable charges. • Ensure correct tax treatment based on the transaction and customer location. • Coordinate with Finance/Tax teams for taxation-related discrepancies. 5. Credit Notes, Debit Notes & Invoice Corrections • Process credit notes, debit notes, cancellations and invoice amendments as per approved procedures. • Validate supporting documents and approval before processing billing adjustments. • Investigate invoice discrepancies such as quantity, price, tax, freight or customer master-data errors. • Maintain proper documentation and audit trail for all billing adjustments. 6. Coordination with Warehouse & Logistics • Coordinate with Warehouse, Dispatch and Logistics teams to ensure timely billing against dispatched materials. • Verify delivery/dispatch documents before invoice generation. • Coordinate with transporters and logistics teams wherever billing documentation is dependent on dispatch confirmation. • Ensure no eligible dispatch remains unbilled due to documentation or system issues. 7. Customer & Internal Stakeholder Coordination • Coordinate with Sales, Customer Service, Warehouse, Logistics and Finance teams for billing-related activities. • Respond to customer queries related to invoices, tax details, quantities, pricing and billing discrepancies. • Resolve invoice-related issues within the defined turnaround time. • Follow up with concerned departments for missing PO, delivery confirmation or billing approvals. 8. Billing Reconciliation & Controls • Reconcile system billing data with sales orders, dispatch records and customer statements. • Identify and resolve billing mismatches, duplicate invoices, missing invoices and incorrect postings. • Monitor cancelled invoices and ensure corresponding system and statutory records are properly updated. • Maintain billing trackers and ensure complete documentation. 9. Month-End Billing & MIS • Ensure all eligible transactions are billed before month-end closing. • Monitor pending billing, unbilled revenue, cancelled invoices and credit/debit notes. • Prepare daily, weekly and monthly billing MIS reports. • Provide billing data and supporting documents for month-end closing and management reporting. • Support Finance and Accounts teams during monthly and annual closing activities. 10. Audit & Compliance • Maintain proper records of invoices, credit notes, debit notes, delivery documents and supporting approvals. • Provide required billing documents during internal, statutory and customer audits. • Ensure compliance with company SOPs, approval matrix and billing controls. • Maintain accurate and complete billing documentation for audit purposes. 11. KPI & Performance Management • Maintain high invoice accuracy and minimise billing errors. • Achieve defined billing TAT and month-end billing targets. • Monitor invoice rejection, cancellation and correction rates. • Track pending billing and take timely corrective action. • Identify opportunities to improve billing accuracy, turnaround time and process efficiency. Key Accountability Responsible for accurate and timely customer billing through SAP / Microsoft Dynamics 365 Business Central, ensuring correct order-to-invoice processing, GST/e-invoicing compliance, billing reconciliation, documentation, issue resolution and timely month-end closure.