Warehouse Manager – Roles & Responsibilities 1. End-to-End Warehouse Operations • Manage and oversee the complete day-to-day warehouse operations, including receiving, unloading, put-away, storage, picking, packing, dispatch and returns. • Ensure smooth and timely execution of warehouse activities as per business requirements and defined SOPs. • Plan daily warehouse activities based on order volumes, manpower availability and dispatch requirements. • Ensure optimum utilisation of warehouse space, infrastructure and available resources. 2. Inventory Management & Accuracy • Maintain high levels of inventory accuracy through regular physical verification, cycle counts and stock audits. • Monitor inward, outward, stock transfers, returns, damages, shortages and excess stock. • Investigate and resolve inventory discrepancies and ensure proper system-to-physical reconciliation. • Ensure proper SKU identification, bin/location management, FIFO/FEFO where applicable and systematic stock arrangement. • Monitor slow-moving, non-moving, damaged and obsolete inventory and report the same to management. 3. Inbound & Outbound Operations • Coordinate and monitor all inbound and outbound material movements. • Ensure timely unloading, GRN/inward processing, picking, dispatch and documentation. • Coordinate with transporters and logistics teams to ensure on-time vehicle placement and dispatch. • Monitor loading practices to minimise damages, shortages and dispatch errors. • Ensure proper documentation for all warehouse transactions and material movements. 4. Team & Manpower Management • Manage, allocate and monitor warehouse manpower based on operational requirements. • Assign daily responsibilities and monitor employee productivity and attendance. • Train, guide and develop warehouse employees on SOPs, safety practices and operational procedures. • Monitor individual and team performance against defined productivity and quality standards. • Address employee-related operational issues and maintain discipline within the warehouse. 5. Safety, Security & Compliance • Ensure strict compliance with warehouse safety procedures and company policies. • Maintain safe working conditions for employees, visitors, drivers and other stakeholders. • Ensure proper handling, stacking and storage of materials. • Conduct regular checks of warehouse housekeeping, fire safety, equipment and security arrangements. • Identify operational risks and take corrective/preventive actions to avoid accidents, damages and losses. 6. ERP / SAP / WMS & Documentation • Ensure accurate and timely updating of warehouse transactions in SAP/WMS/ERP systems. • Monitor GRN, OBD, stock transfers, SRN/returns, dispatch and other system transactions. • Maintain accurate warehouse records, registers and supporting documentation. • Prepare and review daily, weekly and monthly operational reports. • Ensure system stock and physical stock are consistently reconciled. 7. Transporter & 3PL Coordination • Coordinate with transporters, 3PL partners, drivers and service providers for smooth warehouse operations. • Monitor transporter performance, vehicle placement, loading, dispatch and delivery-related issues. • Track delays, shortages, damages and service failures and take corrective actions. • Ensure adherence to agreed operational SLAs and service standards. 8. Cost & Resource Optimisation • Control warehouse operating costs through effective manpower, space, equipment and resource utilisation. • Identify opportunities to reduce handling costs, damages, overtime, transportation-related losses and operational wastage. • Improve warehouse layout and processes to increase productivity and reduce unnecessary movement. 9. Customer & Internal Stakeholder Coordination • Coordinate with Sales, Customer Service, Finance, Supply Chain, HO and other departments for smooth order fulfilment. • Resolve customer and internal stakeholder issues related to stock availability, dispatches, returns and delivery. • Provide timely operational updates and escalate critical issues to management. 10. KPI Monitoring & Continuous Improvement • Monitor key warehouse KPIs such as inventory accuracy, order fulfilment, dispatch accuracy, productivity, OTIF, damages, stock discrepancies and operational cost. • Analyse operational data and identify root causes for recurring issues. • Implement corrective and preventive actions to improve warehouse efficiency. • Continuously improve warehouse processes, SOPs, layouts and resource utilisation. • Support management in achieving operational, service, quality and cost objectives. 11. Audit & Governance • Ensure warehouse readiness for internal, customer and statutory audits. • Maintain proper records and documentation for audit requirements. • Implement corrective actions arising from stock audits, process audits and management reviews. • Ensure compliance with company policies, SOPs and applicable statutory requirements. Overall Accountability Accountable for the safe, efficient and cost-effective management of warehouse operations, maintaining inventory accuracy, ensuring timely inbound/outbound activities, leading warehouse manpower, coordinating with transporters/3PL partners and continuously improving operational performance and customer service.