Description Primary Job Duties: • Answering phones and answering questions about the facility and booking events • Complete Birthday/Group reservation bookings per script and booking guidelines • Greeting and assisting all walk in party inquiries • Giving tours to potential parties and groups • Being knowledgeable of all aspects of the park and answering questions accordingly • Being knowledgeable of the party packages and program to accurately translate information to guests • Maintaining logs accurately • Calling past parties and trying to get them to rebook. • Communicating with staff about special needs of parties • Assisting the party/group manager with all parties on the day of the event • Assist with creating event summaries and creating care packages with relevant materials for events (wristbands, play cards, drink tickets, decorations, etc..) • Maintaining cleanliness of the party office • Understanding the cash out process and having the ability to properly cash out a party • Assist as needed in other areas as requested by a lead or manager • Maintain uniform standards and a professional appearance Requirements Physical Requirements: • Standing or sitting for long periods of time with frequent bending and turning • Must be able to lift 30 lbs • Must be able to communicate with guests and communicate via email, phone, and in person with great detail and organization Special Requirements: • Must be at least 16 years old • Obtain training certification per company policy Standard Company Expectations: • Goes beyond the normal expectations without compromising the company mission, vision and values. • Demonstrates the ability to be courteous and accountable in all situations. • Responding to guests’ special requests in a courteous and accountable fashion. • Monitors the consistency of the product provided to all guests. • Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers. • Cooperates with all team members when assigned additional tasks and listens to others with compassion. • Seeks knowledge from multiple sources and learns from past experiences for future development and growth. • Maintains uniform standards. Please note that the company validates every applicant's right to work in the United States through the E-verify system. Also, in order to maintain the safety of our guests and team members, the company will process a background check upon hire. The results of E-verify and the background check could dictate your employment with the company. We appreciate your compliance and understanding regarding these matters.