DepartmentIT Operations LocationHyderabad Experience7+ Years EmploymentFull-Time Reports ToIT Operations Manager Role Overview We are looking for an experienced and hands-on System Engineer to strengthen IT operations at our Hyderabad office, which supports a workforce of 185+ employees. The candidate will work alongside the existing site IT engineer and share full ownership of the site’s infrastructure, network, end-user computing, and IT security. The role requires a senior professional who can act as the L2/L3 escalation point, run the site independently when required, and drive standardisation, automation, and service-level improvements as the office grows Key Responsibilities Network & Infrastructure Management • Own day-to-day administration of the site LAN/WAN, Wi-Fi, switches, firewalls, and VPNs supporting 185+ users. • Configure and maintain firewall policies, VLANs, access rules, ISP links, and failover/redundancy. • Administer the Windows Server environment – Active Directory, DNS, DHCP, Group Policy, and file/print services. • Manage Microsoft Azure and Entra ID resources – virtual machines, storage, networking, NSGs, and conditional access. • Proactively monitor network, server, and bandwidth health; perform root-cause analysis and capacity planning. • Own backup schedules, restoration testing, and site-level DR/BCP planning and documentation. End-User Computing & Microsoft 365 • Administer Microsoft 365 – Exchange Online, Teams, SharePoint/OneDrive, licensing, and mail-flow/security policies. • Manage endpoints through Intune/SCCM – imaging, application deployment, compliance, and device policies. • Drive monthly patch management and ensure antivirus/EDR coverage and compliance across all endpoints. • Handle end-to-end onboarding/offboarding (laptops, accounts, access provisioning and revocation) for joiners and exits. IT Support & Service Delivery • Act as the L2/L3 escalation point for complex and critical incidents at the Hyderabad office. • Share the ticket queue with the existing IT engineer, ensuring SLA adherence and continuous coverage during leave, shifts, and peak periods. • Carry out problem management for recurring issues and implement permanent fixes. • Prepare weekly/monthly reports on ticket volumes, SLA performance, and infrastructure health. • Maintain the IT knowledge base and guide L1/helpdesk or support staff where applicable. IT Security & Compliance • Implement and enforce security baselines, access reviews, USB/DLP controls, and password/MFA policies. • Support internal and external audits (ISO 27001 / SOC 2) by maintaining controls and producing evidence. • Respond to security incidents, phishing reports, and vulnerability findings in a timely manner. IT Asset, Vendor & Procurement Management • Maintain an accurate inventory of IT hardware, software, and licenses for all 185+ users and shared devices. • Manage the full asset lifecycle – procurement, assignment, repair, refresh, and e-waste disposal. • Coordinate with vendors for procurement, AMC/warranty renewals, and SLAs; obtain quotes and prepare comparisons for approval. • Work with the Facilities team on IT requirements for seating changes/expansion, structured cabling, meeting-room AV, CCTV, and access control systems. Documentation & Continuous Improvement • Maintain network diagrams, SOPs, runbooks, asset registers, and configuration records. • Automate repetitive administrative tasks using PowerShell or other scripting tools. • Collaborate with IT teams at other locations to standardise tools, processes, and configurations. Requirements Education & Experience • Bachelor’s degree in Computer Science, Information Technology, or a related field. • 6+ years of experience in IT infrastructure, system administration, or system engineering. • Experience independently supporting an office or site of 150+ users. • Proven experience working as an L2/L3 escalation point and managing site IT independently. Technical Skills (Must Have) • Strong hands-on experience with Windows Server, Active Directory, DNS, DHCP, and Group Policy. • Solid administration experience with Microsoft 365 and Entra ID (Azure AD). • Working experience with Microsoft Azure – VMs, VNets, NSGs, storage, and Azure Backup. • Strong networking knowledge – TCP/IP, VLANs, routing and switching, Wi-Fi controllers, firewalls, and site-to-site/client VPNs. • Experience with endpoint management (Intune/SCCM), patch management, and antivirus/EDR tools. • Experience with ITSM/ticketing tools (e.g., Freshservice, ServiceNow, Jira Service Management). Preferred Skills • Certifications such as Microsoft AZ-104 / MD-102 / MS-102, CCNA, Fortinet NSE 4, or ITIL v4 Foundation. • PowerShell scripting for automation of user, device, and M365 administration. • Experience with monitoring tools such as PRTG, Zabbix, SolarWinds, or ManageEngine OpManager. • Hands-on experience with firewalls such as FortiGate, Sophos, or Cisco. • Exposure to virtualisation (Hyper-V / VMware) and backup tools such as Veeam. • Working knowledge of Linux server basics. • Experience supporting ISO 27001 / SOC 2 audits and IT security controls. • Familiarity with CCTV, biometric access control, and Microsoft Teams Rooms / conferencing AV. • Prior experience in an IT services or software company, ideally in a growing or multi-location setup. Soft Skills • Strong ownership mindset with the ability to manage the site independently when required. • Excellent troubleshooting, analytical, and decision-making skills under pressure. • Clear written and verbal communication in English with users, vendors, and leadership. • Collaborative team player who can mentor and support peers and junior staff. • Willingness to support maintenance windows, on-call, or weekend activities as needed.