Description Position Summary: We are seeking a motivated and detail-oriented Junior System Administrator & Helpdesk Technician to join our IT team. This dual-role position is ideal for someone with foundational knowledge of system administration and a strong interest in providing technical support to end users. You'll be part of a fast-paced, collaborative environment where you’ll support the maintenance, security, and performance of our IT systems while serving as the first line of support for helpdesk requests. Key Responsibilities: • Serve as the primary helpdesk technician for first- and second-level technical support across the organization • Respond to employee IT requests via phone, email, and ticketing system, resolving issues promptly and professionally • Provide onsite support at office locations when remote troubleshooting is not sufficient • Assist in the installation, configuration, and maintenance of hardware and software systems • Monitor system performance and troubleshoot issues related to networks, servers, and user devices • Manage user accounts, permissions, and access rights in Active Directory and other systems • Monitor security tools, apply updates and patches, and assist with backup procedures • Maintain and update IT documentation, including network diagrams, support logs, and user guides • Support onboarding and offboarding processes, including setting up and decommissioning user workstations • Assist in managing cloud-based systems such as Microsoft 365, Azure, Intune, Meraki, Vantaca, and more. • PowerApps Management and small development • Participate in IT projects including system upgrades, migrations, and new software deployments • Escalate complex or unresolved issues to senior IT staff when necessary Requirements Qualifications: • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) • 1–2 years of IT support, helpdesk, or system administration experience preferred • Basic understanding of Windows Server, Active Directory, and networking concepts • Familiarity with desktop operating systems (Windows/macOS) and Microsoft Office 365 • Strong troubleshooting, multitasking, and problem-solving skills • Excellent communication and customer service abilities • Willingness and flexibility to travel to office locations when onsite support is needed • Eagerness to learn, grow, and contribute to a collaborative IT team