Join the digital revolution with ERBrains Business Solutions, where we're not just transforming businesses – we're shaping the future of digital innovation! About us: At ERBrains, we're all about driving business transformation and re-engineering processes to pave the way for tomorrow's digital landscape. Our expertise spans ERP Consulting, Implementation, and Managed Services, utilising cutting-edge platforms which includes ERP Consulting, Implementation and Managed Services using Microsoft Dynamics 365, Cloud Consulting, Microsoft Azure and Microsoft Dynamics 365. With a powerhouse team of over 120 professionals across ERBrains India, Dubai, UAE, and the USA, and over a decade of Microsoft Gold Competency in IT Service Management, we're primed to lead the charge into tomorrow's digital era! Role Overview ERBrains is looking for a highly professional, articulate and customer-focused Business Development professional to strengthen our Microsoft Dynamics 365 Business Applications sales team. This is a front-line customer-facing role where the individual will often be the first ERBrains representative a prospect interacts with. The role therefore requires strong English communication, business etiquette, consultative selling skills, structured discovery and disciplined CRM management. Primary Objective Own the journey from Lead → First Contact → Discovery → Qualification → Pre-Sales Handover → Opportunity Nurturing → Closure Support, ensuring that ERBrains receives well-qualified, actionable business opportunities. Key Responsibilities Lead Management • Manage leads from website enquiries, Microsoft referrals, customer referrals, outbound prospecting, email campaigns, telephone enquiries, partners and events. • Ensure every lead is acknowledged promptly, contacted and accurately recorded in CRM. First-Level Customer Engagement • Act as a professional first point of contact for prospective customers. • Conduct introductory calls, establish rapport, understand the customer's business context and communicate ERBrains' capabilities clearly. • Engage confidently with CFOs, CIOs, IT Directors, Finance Heads, Operations Heads and business owners. Discovery & Qualification • Conduct structured first-level discovery before involving pre-sales. • Understand company profile, legal entities, geography, current ERP, business challenges, modules, users, integrations, timeline, stakeholders, budget indicators and decision process. • Differentiate information requests, early-stage prospects, qualified opportunities, RFPs and nurture opportunities. • Provide a clear opportunity brief to the Dynamics 365 pre-sales team. • Coordinate demonstrations, discovery workshops, solution discussions, proposals and RFP responses. Opportunity Development • Own follow-ups after demonstrations and proposals. • Track decision timelines, identify additional stakeholders, support commercial discussions and help progress opportunities toward closure. • Identify cross-sell, up-sell and managed-services opportunities. Required Skills & Competencies • Excellent spoken English and professional business communication. • Excellent written English and email etiquette. • Strong telephone etiquette, listening and questioning skills. • Ability to conduct structured discovery conversations. • Consultative B2B selling and opportunity qualification. • Confidence interacting with senior business and technology stakeholders. • Strong follow-up, pipeline and CRM discipline. • Commercial awareness, negotiation ability and ownership mindset. • Working knowledge of ERP / business applications; Microsoft Dynamics experience strongly preferred. Experience & Preferred Background • 4+ years in B2B IT, ERP, SaaS, technology sales or business development. • Experience managing leads and opportunities through a CRM. Maintain accurate lead and opportunity records. • Experience selling ERP implementation, consulting, managed services or business applications is preferred. • Experience with Dynamics 365 Business Central, Dynamics 365 Finance & Operations, NAV, AX, SAP, Oracle, NetSuite or Salesforce is preferred. • Experience working with customers in North America, Europe, Middle East or APAC is an advantage.