Client Relationship Management • Act as the primary contact for assigned clients, ensuring excellent communication and understanding of their needs. • Build and maintain strong, long-lasting client relationships. • Regularly update clients on project progress, deliverables, and challenges. Project Coordination • Collaborate with internal teams (design, development, and marketing) to ensure timely and successful project delivery. • Oversee project timelines, budgets, and deliverables to ensure they align with client expectations. • Proactively identify and resolve project issues, providing solutions to keep clients satisfied. Sales and Upselling • Identify opportunities to upsell additional services or solutions to existing clients. • Work closely with the sales team to onboard new clients and ensure a smooth transition. Performance Monitoring and Reporting • Track project KPIs and ensure goals are met. • Provide detailed reports on project progress, client satisfaction, and financial metrics. Strategic Planning • Develop and execute account strategies to retain and grow client accounts. • Participate in strategic discussions to align client goals with SimplSo’s offerings. Requirements Education: Bachelor’s degree in Business Administration, Marketing, or a related field. Experience: • Skilled in account management, client servicing, or a related role in an eCommerce or digital agency. • Strong understanding of Shopify, eCommerce, and headless commerce solutions is a plus. Skills: • Excellent communication, negotiation, and interpersonal skills. • Strong organizational and multitasking abilities. • Proficiency in project management tools (e.g., Asana, Trello) and CRM software. • Analytical mindset with the ability to interpret data and provide actionable insights. Benefits • Competitive salary with quarterly incentive-based growth opportunities. • Full-time role with a 5-day working week. • No contractual bonds, providing freedom and flexibility. • Opportunity to work in a fast-paced startup environment, enabling rapid professional growth. • Be part of a vibrant team that values creativity and innovation.