Location: On-site – Snitch HQ, Bangalore Job Type: Full-time Shift: Rotational Day Shift Responsibilities: • Handle customer calls and chats professionally. • Deliver excellent service as per company policies. • Ensure high levels of customer satisfaction. • Manage 100–150 chats/calls per day. Requirements: • Education: Minimum 2nd PUC or Graduation • Experience: Open to both freshers and experienced candidates Skills: • Excellent verbal and written communication • Strong customer-handling and problem-solving skills Languages: • Mandatory: English & Hindi (Fluent) • Additional regional languages are a plus Perks: • Monthly Rewards & Recognition (RNR) for top performers • Positive and growth-oriented team environment Interview Process: • First Round: Team Lead • Second Round: Assessment • Final Round: Manager