Job Title: HR - Retail Operations (Deputy/ Asst. Manager Level) Experience: 4–5 Years CTC: Rs.7–10 LPA Industry: Apparel / Fashion Retail Job Description We are looking for an experienced Retail HR Operations professional to manage end-to-end HR operations across multi-location retail stores. The role will act as a key HR SPOC for retail teams, ensuring smooth people operations, strong statutory compliance, accurate HR data governance, and a consistent employee experience across stores. Key Responsibilities: Retail HR Operations • Manage end-to-end HR operations for retail store employees across multiple locations, ensuring consistency and zero process gaps. • Act as the primary HR SPOC for Store Managers, ASMs, and Retail Ops teams for all HR-Ops matters. • Ensure smooth day-to-day HR support to retail operations with minimal disruption to business. Payroll & Statutory Compliance • Coordinate with payroll and compliance vendors to ensure timely and accurate processing of payroll and statutory compliances including PF, ESI, PT, LWF, Gratuity, Bonus, and Shops & Establishment. Employee Lifecycle Management • Manage the complete employee lifecycle for retail staff including: • Onboarding & documentation • Confirmation & role changes • Transfers (inter-store / inter-city) • Offboarding management including but not limited to final settlements, and absconding cases, Attrition analysis and management • Ensure all lifecycle actions are properly documented, approved, and audit-compliant. Data Governance • Maintain accurate and up-to-date employee data for data sanity on HRMS (Keka or similar) including personal /job details, role changes, attendance, and exit records. • Ensure data integrity and support HR reporting, audits, and leadership reviews. • Monitor HRMS workflows and approvals to prevent data leakage or delays. Employee Queries & Grievance Handling • Address employee queries related to salary, attendance, leave, benefits, and policies within defined TATs. • Handle store-level grievances sensitively and ensure proper escalation, documentation, and closure. • Support disciplinary processes in coordination with Retail Ops, and Legal. Manpower Planning & Retail Support • Support Retail Leadership with manpower planning, hiring coordination, store staffing, and replacement tracking. • Monitor attrition trends, absenteeism, and staffing gaps at store level and flag risks proactively. • Work closely with TA teams to ensure timely closures of retail hiring requirements. HR MIS & Reporting • Prepare and share regular HR MIS including headcount, attrition, attendance, payroll status, and compliance trackers. • Provide store-wise, city-wise, and AM-wise reports to support decision-making. • Highlight red flags and actionable insights to HR Head and Retail Leadership. Employee Engagement & Culture • Drive and support employee engagement initiatives at retail locations including festivals, recognition activities, and morale-building programs. • Coordinate with stores to ensure consistent execution of engagement calendars. Governance & Process Adherence • Ensure adherence to HR policies, SOPs, and audit-aligned processes across all retail locations. • Support initiatives aimed at zero leakage HR operations by identifying gaps and driving corrective actions. Desired Candidate Profile • Strong hold on communication • 4–5 years of experience in HR Operations, preferably in Retail, QSR, FMCG, or multi-location frontline workforce environments • Strong hands-on experience in end-to-end retail HR operations, including payroll coordination, statutory compliance, employee lifecycle management, and store-level HR support • Practical exposure to statutory compliances such as PF, ESI, PT, LWF, Gratuity, Bonus, and Shops & Establishment across multiple states • Experience in managing onboarding, transfers, exits, absconding cases, and attrition analysis for large retail teams • Strong working knowledge of HRMS platforms (Keka or similar) with a focus on data accuracy, approvals, and reporting • Proven ability to handle employee queries and grievances with sensitivity, structure, and timely closure • Experience supporting manpower planning, staffing gaps, and hiring coordination with TA and Retail Ops teams • Comfortable preparing and analysing HR MIS including headcount, attrition, attendance, payroll, and compliance dashboards • High attention to detail with an audit-first mindset and ability to identify and close HR process gaps • Strong communication skills to work effectively with Store Managers, ASMs, Retail Leadership, Payroll Vendors, Legal, and HR Head • Ability to work in a fast-paced, operations-driven retail environment with minimal supervision and Strong hold on communication