Job Title: B2C Returns Executive Department: Warehouse / Supply Chain Location: Delhi Job Summary: We are looking for a detail-oriented and proactive B2C Returns Executive to manage end-to-end return inwarding, inspection, and reconciliation of customer returns. The role requires a strong understanding of reverse logistics, warehouse systems, and return workflows across e-commerce platforms. The ideal candidate should be skilled in documentation, analysis, and cross-functional coordination to ensure timely processing of returned products in alignment with SOPs. Key Responsibilities: • Receive and inward B2C return shipments into the WMS platform. • Verify returned items against return documents and perform quality checks. • Categorize returns (sellable, non-sellable, damaged, etc.) based on condition and guidelines. • Update return status in trackers and systems with accurate remarks and evidence (images, notes, etc.). • Coordinate with QC, SPF claims, and inventory teams for necessary follow-ups. • Communicate with courier partners, customer service, or brand teams for clarification or escalation. • Ensure timely closure of return workflows and minimize pending return backlogs. • Maintain daily, weekly, and monthly reports on B2C return metrics and exceptions. • Support audits, reconciliations, and claim processes as needed. Key Skills: • Good understanding of e-commerce reverse logistics and B2C return workflows • Proficiency in WMS/ERP systems (e.g., Uniware, Logic, etc.) • Strong Excel/Google Sheets and data entry skills • Detail-oriented approach with excellent accuracy in documentation • Strong communication and coordination skills • Ability to multitask and work under pressure in a fast-paced environment Qualifications: • Graduate in any discipline (Logistics or Supply Chain preferred) • 1–3 years of experience in warehouse or B2C return operations • Experience in e-commerce fulfillment or reverse logistics is a plus