• Interacts with customers via telephone, email and online chat to provide support and information on products or services • Respond to incoming calls and messages in a timely manner • Identify customer questions, complaints, concerns and overall needs and redirect to appropriate staff • Generate leads for sales team by screening​ callers and identifying potential sales opportunities • Meet or exceed call quotas and sales assist quotas, both personally and as a team • Follow all communication procedures, policies and guidelines during every customer interaction • Other duties as assigned Requirements • Excellent verbal and written communication skills • Ability to multitask • Proficient computer skills • Ability to work in a fast paced environment • Working in a team environment Benefits • Paid Time Off • ProSolar will contribute 50% of healthcare premiums for employee