Company: Ridhira Group Location: Hyderabad Department: Sales / Customer Relationship Management Experience: 6 - 9 Years Job Summary We are looking for a dynamic and customer-focused CRM Sales Executive to manage customer interactions, nurture leads, and ensure seamless coordination between sales and customers. The role involves handling end-to-end customer engagement—from lead management to post-sales support—while ensuring high customer satisfaction and conversion rates. Key Responsibilities Lead Management & Sales Support Handle inbound and outbound leads through calls, WhatsApp, and emails Understand customer requirements and pitch Ridhira projects effectively Schedule and coordinate site visits with the sales team Follow up with prospects for conversion and closures Maintain accurate lead data and updates in CRM systems Customer Relationship Management Build and maintain strong relationships with prospective and existing customers Ensure prompt response to all customer queries and concerns Provide complete project information (pricing, amenities, location benefits) Enhance customer experience across all touchpoints Post-Sales Coordination Manage customer lifecycle from booking to handover/possession Assist customers with documentation, agreements, and payment schedules Coordinate with internal teams (Sales, Legal, Finance, Projects) Handle customer grievances and ensure timely resolution CRM & Data Management Update and maintain customer data in CRM software Track customer interactions, follow-ups, and sales progress Generate daily/weekly MIS reports on leads and conversions Ensure data accuracy and process adherence Sales & Conversion Drive lead-to-site visit and site visit-to-booking conversions Support achievement of sales targets through effective follow-ups Upsell / cross-sell relevant Ridhira offerings Required Skills Strong communication and interpersonal skills Excellent follow-up and negotiation abilities Customer-centric approach with problem-solving skills Proficiency in CRM tools, MS Excel, and basic reporting Ability to work in a fast-paced sales environment Qualifications Graduate in any discipline (MBA preferred) 1–5 years of experience in CRM / Inside Sales / Real Estate Sales Experience in real estate, plotted developments, villas, or hospitality projects is a plus Key Competencies Lead management & conversion focus Relationship building & customer handling Coordination & multitasking Attention to detail in documentation Target-driven mindset