Company Overview: Digicare Services is the leading after-sales services provider for handheld products like Mobile handsets, Tablets, Cameras and consumer electronics & consumer durables products including Air conditioners, Washing machines, Refrigerators, LED/LCD TVs etcetera. Our vision is to be a global company that provides world-class customer experience while continuously working towards creating better lives. Website: www.digicare.com Roles and Responsibilities: • ASP Identification & Onboarding: • Identify, evaluate, and onboard new Authorized Service Providers (ASPs) as per regional requirements. • ASP Network Management: • Effectively manage the ASP network through onboarding, regular training, audits, and timely claim processing. • KPI Achievement: • Monitor and drive key performance indicators (KPIs) such as TAT (Turnaround Time), CSAT (Customer Satisfaction), FTR (First Time Resolution), etc. • Training & Compliance: • Conduct training sessions and ensure ASPs adhere to brand processes and standard operating procedures (SOPs). • Defective Parts Return: • Ensure 100% return of defective or unused parts to Qdigi/OEM warehouses within agreed timelines. • Inventory Control & Audits: • Conduct monthly audits at each service location, sign off inventory, and report back to the Head Office. • Revenue & Collection Initiatives: • Drive extended warranty (EW) sales, accessory sales, and Out-of-Warranty (OoW) collections through ASPs. • Retail Store Engagement: • Make regular visits to brand retail stores, build strong relationships with store teams, and share consolidated reports with Key Account Managers (KAMs). Desired candidate profile: • Strong knowledge of service operations and after-sales processes • Excellent communication and stakeholder management skills • Analytical mindset with proficiency in data reporting and audits • Team leadership and ASP/vendor management experience • Proficient in MS Office and service management tools/CRMs Qualification • Bachelor’s degree • 10 - 15 years of experience in after-sales service management, preferably in electronics/telecom/consumer durables