About the Company Join the Rocketship We’re building ShopOS — AI agents powering the entire ecommerce stack. Already past PMF, we’re scaling fast and shaping the future of how online brands are built with AI. Co-founded by seasoned builders with multiple successful exits to companies like Flipkart & Polygon Labs, and we’re backed by Binny Bansal. This isn’t just another start-up — it’s a front-row seat to the next big shift in ecommerce. Watch: What is ShopOS (from the founders’ lens - Click here) About the Role As an Account Manager at ShopOS, you’ll serve as the bridge between our clients and internal teams. Your goal: ensure our clients are delighted, activated, and growing with us. You’ll own relationships with leading D2C brands, fast-moving startups, and enterprise clients, ensuring their onboarding, ongoing use, and success with ShopOS is frictionless and outcome-driven. You’ll work closely with product, creative, and engineering teams to ensure our solutions map to client goals, and advocate for product improvements based on feedback. If you’re a people-first operator with a knack for structured thinking, storytelling, and client happiness—you’ll thrive here. What You’ll Own • Own client relationships: Serve as the key point of contact for clients post-sale, owning onboarding, activation, QBRs, and renewals. • Ensure client success: Work with cross-functional teams to deliver campaigns, features, and outputs that map to client goals. • Drive adoption: Understand each client’s business and identify opportunities to expand usage of ShopOS capabilities. • Monitor satisfaction: Track client health, usage metrics, and feedback to preempt churn and improve retention. • Act as a voice of the customer: Bring client insights to internal teams to inform roadmap and campaign strategy. • Report & communicate clearly: Deliver crisp progress updates, results, and action plans to both internal stakeholders and clients. • Work cross-functionally: Partner closely with creative leads, PMs, and GTM teams to ensure high-quality, on-time delivery. • Grow accounts: Identify expansion and upsell opportunities aligned to client needs and success. What We’re Looking For • 3–5 years of experience in account management, customer success, or client-facing roles in SaaS, eCommerce, or agency setups • Strong client-facing communication and interpersonal skills • Proven ability to manage multiple clients and stakeholders with attention to detail • Excellent problem-solving skills and ability to translate needs into solutions • Understanding of the eCommerce landscape and comfort navigating metrics like ROAS, CAC, AOV, etc. • Strong written communication and presentation skills • Ability to work cross-functionally and influence without authority Good to have • Experience working in fast-paced startup environments • Exposure to working with AI-powered or automation platforms • Background in creative or performance marketing agencies • Strong empathy for users and product orientation • Familiarity with tools like HubSpot, Notion, Slack, Figma, and Airtable • Comfort working with spreadsheets and light data analysis Our Values • Extreme ownership and bias for action • Honest, high-velocity communication • Respect for craft and obsession with users • Fast, scrappy iteration over perfection • Low ego, high empathy, radical candor What We Offer • Competitive salary • Health & wellness benefits • Work from our vibrant Bangalore (HSR Layout) • Direct mentorship from founders and top E-commerce / AI veterans who are our advisors • Work on cutting-edge AI + commerce problems • High ownership, zero bureaucracy culture Location We're hiring in Bangalore (no remote for this role). 💡 Why Join Us? • Work on cutting-edge AI products redefining commerce. • Build with founders who’ve done this before. • Be part of a high-growth, high-impact journey.