Role Objective The QRadar Platform Support – Junior Engineer plays a critical role in maintaining the stability, availability, and performance of the IBM QRadar SIEM infrastructure. This role focuses on day-to-day platform operations, log source integration, and first-level troubleshooting, ensuring that SOC operations receive clean, normalized, and continuous telemetry for monitoring and detection. Roles and Responsibilities Operational Support • • Monitor and maintain the health of QRadar components (Console, Event Processors, Event Collectors, Flow Processors). • Perform daily checks for EPS rate, storage utilization, and system performance metrics. • Execute routine administrative tasks: user account creation, RBAC management, and scheduled backup verification. • Generate scheduled operational and health reports for internal SOC and platform performance reviews. • Respond to platform-related alerts, performing initial triage and escalating as needed. Technical Responsibilities • • Assist in log source onboarding, testing syslog/API connectivity, and validating DSM mapping. • Support DSM customization and log parsing validation for new or non-standard sources. • Review parsing errors and collaborate with senior engineers to correct event categorization issues. • Help with QRadar patch management, upgrade testing, and version validation under supervision. • Participate in correlation rule testing, dashboard tuning, and offense verification for rule effectiveness. • Document configuration changes, SOP updates, and recurring issue resolutions. Process and Collaboration • • Work closely with SOC analysts, platform teams, and incident responders to ensure event integrity. • Follow change management and incident escalation protocols. • Maintain compliance with security standards for log retention and access control. • Participate in internal reviews, root cause analysis sessions, and continuous improvement initiatives. Mandatory Skills Required • • Foundational understanding of QRadar SIEM architecture (Console, EC, EP, Flow Collector). • Familiarity with Linux administration, networking fundamentals, and event logging protocols (Syslog, SNMP, WinCollect, API). • Awareness of SIEM correlation logic, event normalization, and DSM parsing basics. • Hands-on experience in log analysis, data ingestion validation, and dashboard usage. • Scripting knowledge (Bash, Python) for automation or health-check reporting. • Exposure to incident response or SOC operations (preferred). Educational Requirements • • Bachelor’s degree in Computer Science, Information Technology, or Cybersecurity. • Postgraduate diploma or coursework in Information Security / Network Security preferred. Certifications (Mandatory / Preferred) • • IBM QRadar Foundation or Associate Certification (preferred). • CompTIA Security+ / CEH or equivalent foundational cybersecurity certification.