Key Responsibilities: • Respond to customer inquiries via live chat in a professional, friendly, and timely manner. • Resolve customer issues related to products, services, or account inquiries with effective solutions. • Provide product recommendations, information, and assist with the ordering process. • Maintain accurate records of customer interactions, feedback, and issues in the CRM system. • Follow up with customers to ensure their issues have been resolved to their satisfaction. • Ensure adherence to company guidelines, processes, and service level agreements (SLAs). • Handle multiple chats simultaneously while maintaining high-quality service standards. • Identify opportunities to upsell or cross-sell products/services based on customer needs. • Work collaboratively with other departments to resolve customer concerns and enhance the customer experience. Requirements Eligibility Criteria: • Minimum Qualification: Any graduate or above • Skills Required: • Excellent written communication skills (English) • Strong problem-solving ability and attention to detail • Previous customer service experience, especially in a chat process, is preferred • Ability to manage multiple chats effectively and efficiently • Knowledge of basic computer applications and CRM tools • Key Traits: Empathy, patience, attention to detail, and the ability to work in a fast-paced environment Benefits Compensation & Benefits: • Friendly Environment • Fun Activities & Events Celebrations • Competitive salary and performance-based incentives • Work-from-office opportunity with a collaborative environment • Opportunities for career growth and skill development •