Required Skills & Experience • Hands-on experience working with Control-M in a production or enterprise environment. • Practical experience with: • Control-M job monitoring • Job execution • Job re-runs/restarts • Job holds/releases • Failed/abended job troubleshooting • Job status monitoring • Dependency troubleshooting • Basic Control-M operational support • Good understanding of batch processing and job scheduling concepts. • Ability to independently troubleshoot operational issues rather than relying solely on a Control-M administrator or SME. • Experience implementing operational changes related to batch jobs/schedules. • Strong problem-solving and incident-troubleshooting skills. • Good verbal and written communication skills. • Ability to work directly with US-based stakeholders and participate in US-hours meetings when required. • Willingness and ability to learn new enterprise platforms, particularly Freshworks/Freshservice. Good to Have • Prior experience with Freshworks / Freshservice. • Experience supporting enterprise production/batch environments. • Exposure to incident, change, and problem-management processes. • Experience working with application, database, or infrastructure support teams. • Basic scripting or automation knowledge. • Experience working in an ITIL-based support environment. • Experience supporting distributed teams across India and US time zones.