Job Description: The Product Manager/Staff Product Manager is a high performing, experienced individual contributor with strong organizational savvy, interpersonal and negotiation skills that can provide strong leadership, product planning and product vision that delivers against the company’s OKR/KPI. The Staff Product Manager leads development of a product domain strategy, with strategic planning for product domain portfolio inclusive of dependencies from other teams. Roles and Responsibilities: • • Create new metrics to measure customer insights, as needed • Form a holistic and global understanding of the end-to-end customer experience based on a synthesis from multiple sources • Propose and evaluate product changes in other domains based on a holistic understanding of the end-to-end customer experience • Push for solutions that test boundaries of industry trends and anticipate customer needs • Set priorities for multiple projects • Ensure front-end product design is successful • Ability to write scripts for demos and demonstrate onstage product features • Identify patterns in complex datasets and develops practical modes How you'll make an impact • • Develop a global product domain strategy (project level) • Plan product launches considering the overall product/tech roadmaps, retail industry and calendar anticipated customer reactions, etc. • Driving product lifecycle from requirement definitions, research, ux/ui designs, establishing KPIs, technical specs, development, to launch activities and post-launch metrics analysis and iterations. • Create opportunity assessments and global ROI calculations for proposed strategies in their domain • Identify corner cases astutely • Steer technical designs toward architectural patterns and high reliability • Understand and manage risks and dependencies • Deliver high-quality products with upfront risk assessments and mitigation strategies • Lead data analysis for their domain • Evaluate global impact by creating a hypothesis, executing tests, and analyzing results Who you'll be working with • • Collaborate with product development and engineering team leads and engineering to consistently manage multiple products to planned milestones with high quality • Actively track key milestones across multiple programs and maintain accountability for cross-functional teams • Collaborate across boundaries to build strategic relationships and achieve common goals • Work collaboratively with Business Team and manage expectations of scope and requirements Required Skills Sets: • • 6+ years of product management experience in a Ecommerce industry and exposure to AI (Retail/ ecommerce is mandatory) • Strong retail/eCommerce product experience, covering customer-facing digital journeys and omnichannel/O2O experiences connecting digital with in-store operations. • Experience with conversion and digital merchandising optimization, including booking/purchase funnels, personalization, recommendations, pricing, promotions, and experimentation. • Experience with loyalty, customer lifecycle, and post-purchase experiences, including rewards, vouchers, customer accounts, lifecycle communications, and Customer Care tooling. • Comfortable owning platform and integration-heavy products, including configurable platforms, APIs, third-party/vendor integrations, catalogs, and cross-system data flows. • Strong end-to-end product ownership, working across UX, Engineering, Analytics, Marketing, Loyalty, Store Ops, Customer Care, Legal, Security, and other business teams. • Experience in taking a product from ideation to execution and successful delivery. • Demonstrated ability to build out and establish an agile digital product practice in collaboration with UX and Engineering • Fluent in navigating Atlassian products, such as JIRA for ticket workflow and Confluence for documentation and requirements gathering, etc. • Excellent technical skills • Excellent written and verbal communication skills, including an engaging presentation style • Experience in communication to VP and C+ level: Tech, Business, Finance/Corp Good to Have: • • Familiarity with programming languages • Define product strategy by connecting the dots • Make product decisions without ambiguity in collaboration with the team • Manage important stakeholders across the organization while leading initiatives • Decision-making and accountability/ownership is critical • One point of executive customer engagement for a large portfolio • Contribute effectively outside your comfort zone