Description • When needed, forecast daily work and direct the daily tasks of the repair team • Regularly assist Team Lead with leadership responsibilities • Serve as an internal resource to other departments in planning and managing repair work • Act as a resource to other technicians to provide training and solve problems in areas of expertise • Handle escalated issues within assigned product set • Communicate with both internal and external customers, and vendors, to plan work and resolve issues • Perform repairs on various types of equipment including computers, printers, POS (Point of Sale) equipment, and hand-held mobile scanners • Follow all safety procedures while meeting established quality and efficiency standards • Ability to read and comprehend technical documentation (Standard Operating Procedures, Technical Drawings, and Schematics) • Evaluate and monitor repair processes and techniques and make recommendations for process and equipment changes that lead to gains in productivity and the quality of repairs • Responsible for basic soldering • Independently diagnose, define problems, collect data, establish facts, draw valid conclusions, facilitate solutions and resolve complicated repairs • Communicate technical information to technical and non-technical customers • Perform test programs and run benchmarks for battery and power measurements • Communicate and follow-through with internal customers to resolve any issues Requirements • 3+ years related experience as a bench or field repair technician • Associates Degree in Electronics; Computer Science; Information Technology or equivalent computer repair experience required. • Strong communication skills, both verbal and written • Ability to troubleshoot and solve problems • Demonstrated success working with minimal supervision; self-directed • Ability to lead and mentor others • Experience with computer software, printers, and/or scanners installation and configuration • Ability to repair laser barcode equipment such as Symbol, Intermec, and Honeywell • Component level soldering skills • Strong attention to detail and ability to thrive in a fast paced environment • Ability to quickly learn new skills and translate knowledge to practical application • Mechanically inclined, solid understanding of how various technologies work • Fundamental understanding of PC architecture and components, i.e., CPU and memory • A+ Certification preferred • Background in POS (Point-of-Sale) repair experience is preferred • Basic Office Skills (Word, Excel, Outlook)