Job Summary We are seeking an experienced and results-driven Manager – Insurance Operations to lead and oversee US Insurance Back Office operations within a BPO environment. The ideal candidate will be responsible for managing daily operations, driving process excellence, ensuring SLA compliance, improving customer satisfaction, and leading high-performing teams while maintaining quality, productivity, and regulatory standards. Experience in US Insurance Back Office processes is mandatory. Requirements Key Responsibilities • Manage end-to-end US Insurance Back Office operations across Life, Health, Property & Casualty (P&C), or Claims processes. • Lead, mentor, and develop Team Leaders and Operations Associates to achieve business objectives. • Analyze operational data and implement process improvements to enhance efficiency and reduce costs. • Collaborate with clients and internal stakeholders to resolve operational issues and improve service delivery. • Conduct regular performance reviews, coaching sessions, and talent development initiatives. • Ensure compliance with US insurance regulations, company policies, and client-specific guidelines. • Manage workforce planning, capacity utilization, and resource allocation. • Handle escalations and ensure timely resolution of customer and client concerns. • Support transitions, process migrations, and implementation of new business. • Drive operational excellence through KPI monitoring, quality management, and continuous process improvement. Experience • 5–7 years of experience in US Insurance Back Office Operations within a BPO/KPO environment. • Minimum 3–5 years of experience managing teams in an operations leadership role. • Experience handling US insurance processes is mandatory. • Experience in Life, Health, Property & Casualty (P&C), Policy Administration, Underwriting Support, or Claims Processing is preferred.