About Us At Genius Agency AI, we are committed to delivering top-notch support services, helping businesses enhance their operational efficiency. We are currently seeking a dedicated and detail-oriented Tow Truck Dispatcher to join our dynamic team. This position is crucial in managing towing requests and ensuring prompt, safe, and efficient assistance to our valued customers. Key Responsibilities • Receive and prioritize incoming calls for towing services. • Gather necessary information from clients, such as location, vehicle type, and service requirements. • Efficiently dispatch tow trucks to ensure timely service delivery. • Track the status of dispatched services and provide clients with updates as necessary. • Maintain clear and effective communication with tow truck operators to ensure prompt service. • Document all calls and service requests accurately in the dispatch system. • Handle customer inquiries, complaints, and feedback professionally and efficiently. • Collaborate with team members to optimize dispatch processes. Requirements Qualifications • Proven experience as a dispatcher, preferably in the towing or transportation industry. • Strong communication skills, both verbal and written. • Ability to work well under pressure in a fast-paced environment. • Excellent problem-solving skills and quick decision-making abilities. • Familiarity with dispatch software or GPS tracking systems. • Strong organizational skills and attention to detail. • Availability to work flexible hours, including nights, weekends, and holidays. • Self-motivated and able to work independently as well as part of a team. Benefits • 100% remote job working in the comforts of your home • Non-toxic environment • Growth potential