🚀 Cold Email Specialist (Deliverability + Client Success + Campaign Operations) Full-Time Remote | Flexible Hours with U.S. Client Overlap 💼 About the Role We’re hiring a highly execution-focused Cold Email Specialist to own client campaign performance, deliverability, retention, and operational execution inside a fast-growing startup environment. This is not a passive account management role. You will be directly responsible for: • cold email campaign performance, • inbox placement, • deliverability troubleshooting, • campaign optimization, • client communication, • and retention. You’ll work closely with: • the founder, • outreach team, • developers, • and operations to ensure campaigns perform, clients stay happy, and delivery standards scale with the business. If you understand cold email beyond basic outreach — including: • infrastructure, • warm-up, • deliverability, • copy performance, • inbox health, • and campaign optimization — this role is a strong fit. 🔥 What You’ll Own Client Campaign Ownership • Act as the primary point of contact for 20–30 active clients • Lead client check-ins and performance conversations • Manage client expectations and campaign updates • Build strong long-term client relationships • Proactively identify risks and prevent churn before issues escalate Cold Email Campaign Performance • Diagnose and optimize underperforming campaigns • Troubleshoot: • deliverability issues • inbox placement problems • domain health • spam issues • list quality concerns • low reply rates • Review and optimize: • subject lines • messaging • sequencing • personalization • Quality-check campaigns before launch • Continuously improve campaign performance and outcomes Deliverability & Infrastructure • Manage and optimize: • warm-up systems • inbox reputation • sending domains • DNS setup • SPF / DKIM / DMARC • Understand how inbox placement impacts results • Troubleshoot technical campaign issues independently when possible • Collaborate with technical teams on infrastructure and automation improvements Copywriting & Messaging Optimization • Personally write and refine cold email copy • Improve: • open rates • reply rates • positive response rates • Test and iterate messaging based on campaign data • Balance personalization with scalability Processes, SOPs & Scaling Operations • Build and improve delivery documentation and playbooks • Maintain organized workflows and campaign tracking • Track: • SLAs • client health • campaign metrics • operational performance • Help create scalable systems as the company grows Cross-Functional Collaboration • Work closely with: • developers • infrastructure teams • outreach specialists • leadership • Coordinate campaign execution and troubleshooting • Report directly to the founder on: • campaign performance • client risks • retention concerns • operational improvements ✅ Required Experience & Skills • Experience inside: • cold email agencies • lead generation companies • outbound sales environments • startup operations • Strong hands-on expertise in: • cold email strategy • deliverability • inbox placement • warm-up systems • outbound infrastructure • Strong copywriting ability for outbound campaigns • Experience troubleshooting: • spam issues • domain reputation • low-performing campaigns • Technical understanding of: • APIs • automations • workflows • outbound systems • Daily practical use of: • AI tools • ChatGPT • Claude • automation workflows • Strong communication and client management skills • Comfortable operating independently in fast-moving environments ⭐ Nice-to-Have Experience • Experience with: • Instantly • Smartlead • Clay • Apollo • Lemlist • Outreach • HubSpot • Familiarity with: • Zapier • Make • webhooks • automation systems • Experience scaling outbound systems for startups or agencies • Background in SaaS or lead generation environments 🧠 What Makes You a Strong Fit • You take ownership instead of waiting for instructions • You thrive in startup environments where systems evolve quickly • You focus on execution, results, and performance • You understand that deliverability is just as important as copy • You communicate confidently with founders and executives • You can troubleshoot both technical and operational campaign issues • You care deeply about client outcomes and retention 📅 What a Typical Day Looks Like • Review campaign performance dashboards and inbox health • Troubleshoot deliverability or reply-rate issues • Optimize copy, targeting, and sequencing • Join client calls and provide performance updates • Coordinate with outreach and technical teams • Launch and QA new campaigns • Monitor domain reputation and warm-up systems • Update SOPs and operational tracking systems In short: You own the health, performance, and success of outbound cold email campaigns from both a technical and client-facing perspective. 📊 Key Metrics for Success (KPIs) • Client retention and churn reduction • Inbox placement and deliverability rates • Campaign reply and conversion performance • Client satisfaction and relationship health • SLA adherence and operational consistency • Overall impact on client campaign results 🌟 Why This Role Stands Out • High ownership and direct impact on client outcomes • Work closely with startup leadership and technical teams • Blend of: • deliverability • operations • client management • outbound strategy • copywriting • Opportunity to help scale outbound systems and processes • Fast-moving environment with strong growth opportunities 🧪 Interview Process • Initial Screening • Interview with Founder • Final Discussion • Offer & Onboarding 👉 Apply Now If you: • understand cold email deeply, • know how to improve deliverability and campaign performance, • thrive in startup environments, • and enjoy owning client outcomes from end to end, this role is a strong fit for you.