Head of Client Delivery (Client Success, Implementation, AI & GTM Systems – Remote, U.S. Hours) About the Role We’re hiring a Head of Client Delivery to own the full post-sales lifecycle — onboarding, implementation, adoption, and long-term client success. This is a senior, hands-on role where you’ll lead client delivery, manage implementations, and ensure measurable outcomes using modern AI-driven and GTM systems. If you’ve led client success, implementation, or solutions delivery in fast-moving environments, and can balance strategy with execution, this role is for you. Responsibilities Post-Sales Delivery & Implementation • Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding and adoption • Ensure clients achieve measurable outcomes and time-to-value • Oversee multiple client implementations while maintaining quality and timelines Client Ownership & Accountability • Act as the primary owner for client success, satisfaction, and retention • Serve as a trusted advisor to client stakeholders • Manage complex escalations and lead resolution strategies Technical & GTM Enablement • Partner with Sales, Product, and Engineering on implementations and custom use cases • Translate business goals into technical workflows and execution plans • Ensure GTM systems, automation, and integrations are optimized Process Building & Optimization • Build and refine client delivery processes, playbooks, and SOPs • Identify risks early and proactively prevent delivery issues • Help scale the Client Delivery and Success function Leadership & Collaboration • Align cross-functional teams across delivery, product, and go-to-market • Contribute to long-term strategy for retention and expansion • Drive continuous improvement through data, feedback, and insights Requirements • Senior-level experience in Client Success, Implementation, Solutions Engineering, or GTM roles • Strong understanding of GTM systems, automation workflows, and integrations • Experience working directly with clients in high-stakes, outcome-driven environments • Strong communication skills with both technical and non-technical stakeholders • Proven problem-solving and risk management capabilities • Comfortable working remote during U.S. business hours Nice to Have • Experience with AI tools and automation platforms (ChatGPT, Claude, Clay, etc.) • Experience scaling client delivery or post-sales functions • Experience managing complex technical implementations and integrations • Bachelor’s degree in Business, Engineering, Computer Science, or related field Tools & Tech • GTM and automation tools • AI platforms (ChatGPT, Claude, Clay) • CRM and client delivery systems • Integration and workflow tools Why Join • Own and lead client delivery and success at scale • Work at the intersection of AI, automation, and GTM systems • Direct impact on client outcomes, retention, and growth • High-ownership leadership role in a fast-growing environment • Fully remote role with strategic influence and execution responsibility What Success Looks Like • Strong client onboarding and implementation success rates • Faster time-to-value and adoption milestones • High client satisfaction and retention • Reduced delivery risks and escalations • Growth through account expansion and long-term client success Apply Now If you’re a Head of Client Delivery who can own implementations, drive outcomes, and scale client success, we’d love to hear from you. Apply now and help build a high-performing, client-focused delivery function.