Description POSITION SUMMARY: The Food Runner is responsible for delivering hospitality to our guests with genuine and personable conversation. This position is critical to our guest's overall experience as he/she must ensure all aspects of food presentation are up to our standards and our guests receive their food in a timely manner to ensure optimal food temperature and quality. ESSENTIAL FUNCTIONS: Essential Functions Statement(s) • Maintain proper grooming and uniform standards. • Ensures interior and exterior cleanliness of the restaurant. • Observes guest’s body language to anticipate their needs to add to their exceptional experience. • Ensures all aspects of food presentation are in accordance with company standards. • Expeditiously delivers food from the kitchen to our guests. • Obtains any items needed for our guests to ensure a great dining experience. • Follows proper safety procedures and policies for food handling. • Answers questions the guest may have regarding our food and beverages and uses their knowledge of the restaurant to inform guests of services available. • Handles guest complaints by listening to their concerns, contacting the manager with any problems, and solving complaints to ensure guest satisfaction that will compel them to want to return. • Assists all team members with any additional items needed. POSITION QUALIFICATIONS Competency Statement(s) • Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs • Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks • Communication – Listens to others and communicates in an effective manner • Confidence – A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalf • Customer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members • Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations • Problem Solving – Resolves difficult or complicated challenges • Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables Requirements SKILLS & ABILITIES Education: High School; able to communicate (speak, read, and write) in English Experience: Previous hospitality experience is preferred Computer Skills: N/A Certificates & Licenses: N/A Other Requirements: N/A