Description Join our team as a BDC Representative! Audi Nashua, part of the Lyon-Waugh Auto Group, is searching for a goal orientated professional to join our diverse team as Full-time BDC Representative. If you are someone who is friendly, enthusiastic and proactive, with a genuine passion for helping people and creating a positive experience for every customer—we can't wait to hear from you! Schedule: Monday–Saturday, with one scheduled weekday off Performance Based Compensation consisting of base hourly rate & monthly bonus structure • What You’ll Be Doing: • Welcome clients in person at the desk or on the phone • Assist clients with common questions and direct them to appropriate personnel • Schedule and coordinate sales appointments, test drives, vehicle consultations, deliveries, and service appointments • Respond to sales calls and digital inquiries promptly, professionally, and with a focus on creating the next step in the client journey • Make outbound calls for appointment reminders, missed appointments declined services and upcoming maintenance • Contact clients with open recalls, campaigns, special order parts • Proactively manage client portfolios to identify new sales opportunities, including current owners who may be ready to upgrade, replace, add a vehicle • Utilize CRM and portfolio-management tools to identify clients with upcoming lease or finance maturities, ownership milestones, equity opportunities, and other relevant purchase triggers • Partner with the sales team to develop opportunities from previous clients, unsold prospects, service clients, and other areas of the dealership client base • Keeping daily reports organized and up to date • Following up with clients and internal team members • Other duties assigned by management team What we can offer you: • Comprehensive benefits package • 401(k) options with company match • PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day • longevity bonuses and paid trips • Employee discounts on service, parts, and vehicle purchases • Opportunities for tickets to concerts and sporting events • Employee referral bonus • Smoke free campuses Requirements • Previous experience in automotive BDC preferred, but will train the right candidate • Clear, professional communication skills—both verbal and written • Proficient with Microsoft Word, Outlook, and Excel • Strong attention to detail, with ability to manage multiple conversations and tasks simultaneously • Highly organized, self-motivated, and dependable • Familiarity with a multi-line phone system • Confident phone presence with a friendly, helpful tone, along with a positive • Ability to work independently as well as part of a team