Description Join Our Team as a BDC Representative! Porsche Nashua, part of the Lyon-Waugh Auto Group, is searching for positive, driven individual to join our diverse team as Full-Time BDC Representative. If you're someone who brings positive energy, professionalism, and a genuine passion for providing exceptional customer service—we can't wait to hear from you! Schedule: Monday–Saturday, with one scheduled weekday off Compensation: Base hourly rate & monthly bonus structure • What You’ll Be Doing: • Welcome clients in person at the desk or on the phone • Schedule and coordinate sales appointments, test drives, vehicle consultations, deliveries, and service appointments. • Respond to sales calls and digital inquiries promptly, professionally, and with a focus on creating the next step in the client journey. • Make outbound calls for appointment reminders, missed appointments declined services and upcoming maintenance • Assist clients with common questions and direct them to appropriate personnel • Contact clients with open recalls, campaigns, special order parts • Proactively manage client portfolios to identify new sales opportunities, including current owners who may be ready to upgrade, replace, add a vehicle, or explore a new Porsche. • Utilize CRM and portfolio-management tools to identify clients with upcoming lease or finance maturities, ownership milestones, equity opportunities, and other relevant purchase triggers. • Partner with the sales team to develop opportunities from previous clients, unsold prospects, service clients, and other areas of the dealership's client base. • Keeping daily reports organized and up to date • Following up with clients and internal team members • Other duties assigned by management team What we can offer you: • Comprehensive benefits package • 401(k) options with company match • PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day • longevity bonuses and paid trips • Employee discounts on service, parts, and vehicle purchases • Opportunities for tickets to concerts and sporting events • Employee referral bonus • Smoke free campuses Requirements • Previous experience in automotive BDC preferred, but will train the right candidate • Clear, professional communication skills—both verbal and written • Proficient with Microsoft Word, Outlook, and Excel • Strong attention to detail • Highly organized and dependable • Familiarity with a multi-line phone system • Confident phone presence with a friendly, helpful tone