Description Join Our Team as a Full-Time Service BDC Representative! The Lyon-Waugh Auto Group is searching for positive, driven individuals to join our diverse team as Full-Time Service BDC Representatives. If you're someone who brings positive energy, professionalism, and a genuine passion for providing exceptional customer service—we can't wait to hear from you! Schedule: Monday–Saturday, with one scheduled weekday off Compensation Plan: Base hourly rate of $20-$25, plus monthly bonus Estimated Annual Compensation Range: $50,000.00-$65,000.00 What You’ll Be Doing: • Welcome clients in person at the desk or on the phone • Schedule service appointment • Schedule valet pick up appointments, working with valet drivers • Schedule deliveries • Make outbound calls for appointment reminders, missed appointments declined services and upcoming maintenance • Assist clients with common questions and direct them to appropriate personnel • Contact clients with open recalls, campaigns, special order parts • Other duties assigned by management team What we can offer you: • Comprehensive benefits package • 401(k) options with company match • PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day • longevity bonuses and paid trips • Employee discounts on service, parts, and vehicle purchases • Opportunities for tickets to concerts and sporting events • Employee referral bonus • Smoke free campuses Requirements What We’re Looking For: · Previous experience in automotive BDC preferred, but will train the right candidate · Clear, professional communication skills—both verbal and written · Proficient with Microsoft Word, Outlook, and Excel · Strong attention to detail · Highly organized and dependable · Confident phone presence with a friendly, helpful tone If this sounds like the right fit for you, we’d love to connect. Apply today and take the next step in your career with the Lyon-Waugh Auto Group!