Key Responsibilities 1. Sales Enquiry & Client Coordination • Handle incoming sales enquiries through calls, WhatsApp, email, referrals, and other channels. • Understand client requirements and coordinate with the internal team for suitable solutions. • Prepare and share quotations, proposals, and basic commercial details with clients. • Follow up regularly on open enquiries and convert enquiries into confirmed orders. • Maintain proper records of leads, enquiries, discussions, quotations, and order status. • Build and maintain good relationships with existing and prospective clients. 2. Site Visits & Project Coordination • Visit client sites to understand project requirements, site conditions, measurements, and execution requirements. • Coordinate with the design and project teams for site feasibility and project planning. • Support preparation of project scope, BOQ, material requirements, and execution schedules. • Coordinate with vendors, contractors, supervisors, and site teams during project execution. • Monitor project progress and ensure work is completed as per agreed scope, quality standards, and timelines. • Identify site-related issues and coordinate with the concerned team for timely resolution. • Conduct regular site visits and provide progress updates to management and clients. 3. CRM Management • Maintain accurate and updated customer and project information in the CRM system. • Record all enquiries, follow-ups, site visits, quotations, orders, project status, and customer communications. • Ensure timely follow-up on pending leads and opportunities. • Maintain customer history and project documentation for future reference. • Prepare regular reports on enquiries, conversions, projects, pending actions, and customer complaints. 4. Maintenance & After-Sales Service • Coordinate with clients for post-installation maintenance requirements. • Receive and register maintenance complaints/service requests. • Schedule site visits and coordinate with maintenance teams for resolution. • Monitor closure of complaints within the committed timeline. • Follow up with clients after service completion to ensure satisfaction. • Identify recurring maintenance issues and highlight them to the management for corrective action. • Support AMC renewal and other post-sales opportunities. 5. Internal Coordination • Coordinate closely with Sales, Design, Procurement, Project Execution, Finance, and Maintenance teams. • Ensure proper communication of client requirements to the relevant internal teams. • Track material requirements and delivery schedules wherever required. • Follow up on pending actions and ensure timely closure. • Escalate commercial, operational, quality, or customer-related issues to management.