Description Position Overview The IT Support Engineer I is an entry-level technical role responsible for serving as the first point of contact for client end users. This position focuses on ticket triage, Level 1 troubleshooting, and timely resolution or escalation of issues while maintaining professional communication and accurate documentation. Key Responsibilities & Daily Tasks • Monitor and respond to incoming service tickets within SLA guidelines • Provide remote support via phone, email, and remote access tools • Perform Level 1 troubleshooting for Windows, macOS, and Microsoft 365 • Manage user accounts and basic Active Directory tasks • Perform basic networking troubleshooting (DNS, DHCP, VPN, Wi-Fi) • Document all work clearly and professionally • Escalate issues to Level II Engineers when appropriate • Assist with onboarding and offboarding tasks • Participate in on-call rotation as assigned Requirements Required Skills & Qualifications • 1–3 years of help desk or desktop support experience (MSP preferred) • Strong working knowledge of Windows and Microsoft 365 • Foundational networking knowledge • Strong communication and customer service skills Preferred Qualifications • CompTIA or Microsoft certifications • Experience with ConnectWise, N-able, BeyondTrust, Huntress • Basic PowerShell knowledge • macOS/iOS support experience Benefits & Perks • Paid Time Off (PTO) and company-observed paid holidays • Health insurance options for eligible employees • CrewHu employee recognition and rewards program • $50 monthly cell phone stipend • Company-provided equipment and tools • Ongoing training and professional development opportunities