Description Position Overview The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments. Key Responsibilities & Daily Tasks • Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools • Administer user accounts, permissions, and access controls across client environments • Monitor and maintain servers, workstations, and network devices • Perform patching, updates, and security hardening tasks • Serve as an escalation resource for lower-level engineers • Maintain accurate and thorough documentation in service management systems • Communicate technical information clearly to clients and internal teams Requirements Required Skills & Qualifications • 2–4 years of IT support experience • Strong understanding of networking fundamentals • Hands-on experience with Microsoft 365 and Windows Server • Strong troubleshooting and documentation skills Preferred Qualifications • Experience working in a Managed Service Provider environment • PowerShell or scripting knowledge • macOS and iOS support experience Benefits & Perks • Paid Time Off program in accordance with company policy • Company-observed paid holidays • Health insurance options available to eligible employees • CrewHu employee recognition and rewards program • $50 monthly cell phone stipend • Company-provided equipment and tools • Ongoing training and professional development opportunities