About the Role We’re looking for a high-ownership E-Commerce Operations Manager to lead and optimize end-to-end operations across Quick Commerce, D2C, and Marketplace channels. This role sits at the intersection of supply chain, technology, and customer experience — ideal for someone who can combine strong execution with data-driven decision-making in a fast-scaling environment. You will play a key role in ensuring operational excellence, inventory efficiency, and seamless order fulfillment across all channels. What You’ll Own Multi-Channel Operations Excellence • Drive end-to-end operations across Quick Commerce (Zepto, Blinkit, Instamart), D2C (Shopify/App), and marketplaces (Amazon, Flipkart, Myntra, etc.) • Ensure high service levels through strong control on fill rates, OTIF, dispatch timelines, and customer experience metrics • Identify and solve operational bottlenecks across the order lifecycle Inventory & Supply Chain Optimization • Own inventory planning across warehouses, dark stores, and marketplace FCs • Build efficient replenishment strategies using demand forecasting and sales velocity • Minimize stockouts and overstock through smart allocation and inter-channel balancing Order Fulfillment & Logistics • Oversee order processing, dispatch, and last-mile delivery via logistics partners • Optimize SLA adherence, reduce RTOs, and improve delivery success rates • Manage reverse logistics, returns classification, and inventory reintegration Marketplace & Platform Management • Manage marketplace operations including listings, FBA/FBF inventory, and account health • Drive operational compliance across platforms (labeling, packaging, QC norms) • Resolve claims, chargebacks, and reconciliation issues with platform partners Vendor & Stakeholder Management • Collaborate with vendors for procurement, PO planning, and supply continuity • Maintain strong coordination with warehouse, finance, and customer support teams • Drive vendor performance through structured tracking and accountability Financial & Compliance Control • Ensure accurate reconciliation across orders, payments, and vendor invoices • Maintain GST compliance, documentation accuracy, and audit readiness • Partner with finance on payment cycles, cost tracking, and reporting What We’re Looking For • 3–6+ years of experience in E-commerce operations, supply chain, or fulfillment • Strong exposure to D2C, Quick Commerce, and/or marketplace ecosystems • Hands-on experience with Shopify, Amazon Seller Central, Flipkart Seller Hub, or similar tools • Solid understanding of inventory management, logistics, and reconciliation processes • Highly analytical with a problem-solving mindset and bias for action • Ability to thrive in fast-paced, high-growth environments