Company: Crepdog Crew Industry Preferred: Luxury D2C Fashion | Sneakers | Streetwear Location: Saket, New Delhi Experience: 7-8 Years Role Overview As the Operations Manager, you will be responsible for managing and optimizing the end-to-end operations of the business. This role requires a strategic and execution-focused professional who can oversee Supply Chain, Procurement, Inventory Management, Warehouse Operations, Logistics, Customer Operations, Vendor Management, Marketplace Operations, and Cross-functional Coordination. You will work directly with the Founder to streamline business operations, improve efficiencies, implement scalable processes, and support the company's growth objectives. Key Responsibilities 1) Business Operations • Work closely with the Founder to execute operational strategies and business priorities. • Drive end-to-end operational excellence across all business functions. • Ensure smooth coordination between internal teams and external partners. 2) Supply Chain & Procurement • Manage end-to-end supply chain operations from sourcing to customer delivery. • Coordinate with manufacturers, vendors, and suppliers to ensure timely procurement. • Optimize procurement planning and vendor performance. 3) Inventory Management • Monitor inventory planning, forecasting, and replenishment. • Maintain inventory accuracy across warehouses and sales channels. • Conduct inventory audits and implement inventory control measures. 4) Warehouse & Fulfillment • Oversee warehouse operations, including receiving, storage, picking, packing, dispatch, and inventory control. • Ensure timely order fulfillment while maintaining operational SLAs. • Improve warehouse productivity and operational efficiency. 5) Logistics & Delivery • Manage courier and third-party logistics (3PL) partners. • Monitor shipping performance, delivery timelines, and logistics costs. • Ensure smooth last-mile delivery and reverse logistics operations. 6) Customer Operations • Oversee order lifecycle management from order placement to successful delivery. • Coordinate returns, exchanges, refunds, and customer escalations. • Work closely with the Customer Experience team to enhance post-purchase satisfaction. 7) Marketplace & D2C Operations • Working knowledge of Shopify, included but not limited to order fulfillment, listings, etc. • Ensure inventory synchronization and seamless order processing across channels. • Support product launches, promotions, and high-volume sales events. 8) Process Excellence • Develop and implement SOPs across all operational functions. • Identify process gaps and implement scalable improvements. • Drive automation initiatives to improve operational efficiency. 9) Vendor & Stakeholder Management • Build and manage relationships with suppliers, logistics partners, packaging vendors, and other service providers. • Monitor vendor performance and ensure SLA compliance. • Negotiate contracts and drive cost optimization. 10) Team Leadership • Lead and mentor operations teams across different functions. • Set KPIs, monitor team performance, and ensure accountability. • Foster a culture of collaboration, ownership, and continuous improvement. 11) Reporting & Business Analytics • Prepare operational dashboards and MIS reports. • Track key business metrics and identify improvement opportunities. • Present operational insights and recommendations to the Founder.