About the Role We are looking for a seasoned Client Engagement Lead to own and nurture relationships with our international clients (UK, US, Australia). This role is the primary bridge between our clients and internal teams - ensuring client satisfaction, driving engagement growth, and proactively resolving employee and service-related matters. The ideal candidate combines executive presence with strong operational follow-through. Key Responsibilities • • Client Relationship Ownership: Serve as the single point of contact for assigned international clients, building trusted, long-term partnerships. • Structured Client Engagement: Conduct weekly/fortnightly calls with clients to review employee performance, address concerns, and capture feedback. • Performance Communication: Stay closely connected with clients on the performance of deployed resources; coordinate with internal HR and delivery teams to relay and act on feedback. • New Business Identification: Capture new resource requirements from existing clients and coordinate with the Talent Acquisition team to initiate searches promptly. • Issue Resolution: Proactively manage and resolve employee-related issues or client escalations, ensuring minimal disruption to client operations. • Retention & Growth: Monitor client health, identify risks early, and drive initiatives that strengthen retention and account expansion. • Internal Coordination: Work cross-functionally with HR, IT, Talent Acquisition, and leadership to ensure seamless client service. • Reporting: Maintain accurate records of client interactions, feedback, and action items; share periodic updates with leadership. Required Skills & Experience • • 5-8 years of experience in client relationship management, account management, or client servicing — preferably with international clients (UK/US/Australia). • Excellent verbal and written communication skills, with the confidence to engage senior stakeholders and business owners. • Strong client handling and expectation management skills, with a proven track record of retention and satisfaction. • Ability to manage multiple client accounts simultaneously with structure and discipline. • Comfortable working across time zones for scheduled client calls. • Strong problem-solving mindset — able to balance client interests with internal capabilities. • Exposure to staffing, offshoring, RPO, or professional services industry is a strong advantage. What Success Looks Like • • High client satisfaction and retention across assigned accounts. • Consistent, proactive communication rhythm with every client. • Employee issues resolved before they become escalations. • New requirements captured and converted into successful placements.