Description Job Description -Customer Service Representative Reports to: Rental Manager Primary Purpose: To greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding customer service. Essential Functions: • Act as the front line customer service provider and “first impression officer” by warmly greeting the customer whether by phone or walk-in. • Writes contracts , process reservations, and assigns equipment • Quotes rental rates during the phone conversation (one call resolution). • Product expert and consultant to the customers • Handles small equipment sales for walk-in customers. • Ensure that your store looks amazing by organizing the show room, providing ideas to improve the customer experience in the store or on location • Establish and maintain a professional relationship with all customers(External and Internal) • Accountable for managing the equipment rental guidelines and policies. • The ability and internal desire to learn and pursue self-improvement • Support and act as liaison to the outside sales force. • The ability to work independently in a fast-paced environment. • Performs other duties as assigned. Skills: • Exceptional phone skills, customer service skills and common sense. • The ability to calculate figures; such as discounts, interest, and percentages. • Excel in a fast paced, highly urgent environment • Ability to think on your feet, and natural inclination to go the extra mile to help the customer • The ability to close the sale. • Accumatica or other ERP system knowledge a plus Experience/Education: • High School Diploma or equivalent. • 2 – 5 years’ experience as a rental coordinator or counter person preferably in the equipment rental industry. • Highly competent computer and keyboarding skills (Microsoft Office) • The desire to learn new equipment and do on-line learning. • Strong verbal communication skills. • Prior experience of working with a variety of construction equipment a plus. • Verifiable references and a work history Physical Demands: • While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs. • The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.