Description Primary Purpose: Lead the branch rental team which included; Rental Coordinators, Dispatcher, Truck Drivers and warehouse personnel to provide outstanding customer service. Act as the dispatcher based On branch rental volume, Essential Functions: • Customer Satisfaction- ensure your team is exhibiting Admar’s standard’s for customer service through observation, and coach team members when necessary • Supervise and assist Rental Coordinators answering rental calls and quoting rates. Act as QA/QC control for all documentation and processes the rental team is responsible for • Monitor, understand and report rate exceptions. • Communicate with salesman to coordinate on-time deliveries via Rental Coordinators and Dispatcher • Supervise Dispatcher in planning delivery and pick up routes to efficiently utilize resources • Monitor equipment availability, be proactive in sourcing equipment form other branches, or from customers that are past due ion pick up • Coordinate rental repair priorities with Service Manager for emergency rentals • Monitor delivery vehicles for legal and safety requirements • Control costs of re-rentals and 3rd party hauling • Training new Rental Coordinators and assisting existing Rental Coordinators in keeping up to date on product knowledge • Monitor paperwork is processed daily such as, but not limited to; Cycle bills and cash payments, pick up dates, rate exception report, open PO’s etc • Performs other duties as assigned Skills: • Confidentiality • Comfortable in a fast paced environment • Strong verbal and written communication skills with management, employees and customers • Strong understanding of MS Office • Strong math skills. Must be able to understand and calculate percentages, perform multiplication • Exceptional phone skills • Willingness to lead others, set expectations and help team members maintain the correct level of urgency, professionalism and collaboration • Ability and willingness to learn new skills • Capable of handling multiple tasks efficiently /organizational skills • Highly competent computer skills including Microsoft Office Experience/Education: • Degree from an accredited 4 year college or university • Verifiable work history of progressive responsibility • Verifiable references • Preference given to those have the ability to relocate within the northeaster US • 2-5 years experience in Supervision • 2-5 years experience as a Rental Coordinator – preference given to those with rental industry experience • Combination of experience and education can be substituted for the 4 year degree requirement Physical Demands: • While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs. • The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.