Customer Experience - CSAT Job Summary: The Customer Experience - CSAT role is responsible for monitoring and improving customer satisfaction levels through various channels. This position plays a crucial role in analyzing customer feedback, identifying areas for improvement, and implementing strategies to enhance overall customer experience. Roles and Responsibilities: • Monitor customer satisfaction levels through surveys, feedback, and other channels. • Analyze customer feedback to identify trends and areas for improvement. • Implement strategies to improve overall customer experience and satisfaction. • Collaborate with cross-functional teams to address customer concerns and drive positive outcomes. • Develop and maintain customer satisfaction metrics and reports. Qualifications: • Bachelor's degree in Business Administration, Marketing, or related field. • 1-4 years of experience in the Customer Experience department. • Strong analytical skills and attention to detail. • Excellent communication and interpersonal skills. • Ability to work collaboratively in a team environment.