Job Summary: We are seeking an experienced and result-oriented Cluster Manager to lead and manage our 3W (Three-Wheeler) operations across assigned clusters. The ideal candidate should possess strong expertise in end-to-end ground operations management, team handling, fleet management, partner engagement, and operational excellence. The candidate will be responsible for ensuring smooth day-to-day operations, achieving business targets, and driving productivity across the cluster. Key Responsibilities: Operations Management • Oversee end-to-end operations of the 3W business across assigned clusters. • Ensure maximum fleet utilization, vehicle uptime, and operational efficiency. • Monitor daily business performance and drive corrective actions wherever required. • Manage hub operations, route planning, and service quality standards. Team Leadership & People Management • Lead, mentor, and manage ground operations teams including Supervisors, Team Leads, and Field Executives. • Drive workforce planning, recruitment, onboarding, training, and performance management. • Conduct regular team reviews and implement productivity improvement initiatives. • Foster a high-performance and customer-centric culture. Fleet & Vendor Management • Manage fleet availability, maintenance coordination, and compliance requirements. • Coordinate with vehicle owners, vendors, and service partners to ensure seamless operations. • Monitor vehicle health, documentation, and regulatory compliance. Performance & Business Growth • Track key operational KPIs including utilization, productivity, revenue, customer satisfaction, and cost efficiency. • Identify operational gaps and implement process improvement initiatives. • Support business expansion and launch activities within the cluster. • Drive profitability through effective resource utilization and cost control. Stakeholder Management • Collaborate with cross-functional teams including Business, HR, Maintenance, and Finance. • Build strong relationships with drivers, partners, vendors, and local stakeholders. • Resolve escalations and operational challenges in a timely manner. Requirements: • Bachelor's degree in any discipline. • 5+ years of experience in Operations, Logistics, Mobility, EV, Fleet Management, or Transportation Industry. • Strong experience in managing large ground teams and field operations. • Proven expertise in Three-Wheeler (3W) fleet operations and team management. • Excellent leadership, communication, and stakeholder management skills. • Strong analytical and problem-solving abilities. • Proficiency in MS Excel, reporting, and operational dashboards. Preferred Experience: • Prior experience in EV, mobility, logistics, last-mile delivery, or transportation operations. • Experience handling multiple hubs or cluster-level operations. • Knowledge of fleet compliance, driver management, and operational SOPs. Key Skills: • 3W Fleet Operations • Ground Team Management • Cluster Operations • Fleet Utilization • Vendor Management • Driver & Partner Management • Operational Excellence • Performance Management • Stakeholder Management • Data Analysis & Reporting • Process Improvement