Description Rate: $21.00/Hr OVERSEE THE DELIVERY OF SERVICES IN THE CRISIS PROGRAM • Read staff log and guest files when coming on shift. • Serve as a receptionist by answering the phone and door. • Monitor meal, snacks and, cleanup of Crisis guests. • Oversee the registering and checking in of guests on your shift. • Provide guests with emergency clothing and inform Case Manager of other clothing needs. • Assess the physical, emotional and spiritual needs of Crisis guests; intervening whenever possible and referring when appropriate. • Document all activities and file appropriately (i.e., daily log book, incident reports and guest files). • Keep office clean and straightened. • Assist volunteers on your shift. UPHOLD A STANDARD WITH ALL CRISIS PROGRAM GUESTS, VISITORS, VOLUNTEERS AND CO-WORKERS THAT ALIGNS WITH PROGRAM EXPECTATIONS AND EXHIBITS CHRISTLIKENESS • Counsel those individuals that fall short of meeting the program and spiritual expectations. • Model Christ through your actions and words as you seek to help these individuals overcome conflict. • Look for opportunities to make referrals. • Be vigilant for any inappropriate behaviors, (i.e., smoking, drugs and/or alcohol possession or use, threats or physical violence, thievery and/or weapons). • Exhibit non-threatening conflict resolution amidst guest disputes. • Enforce program principles and procedures in a spirit of compassion and respect. • Document any and all corrective actions and file where designated. C. MAINTAIN A SAFE AND SECURE ENVIRONMENT • Conduct random bunk checks to make sure everything is safe and secure. Make sure guests are in their appropriate bunks after hours. Document information regarding guests returning after curfew. • Manifest vigilance in helping to prevent any accidents, acts of violence, and/or any crisis situations from occurring. • Note any hazards or potentially hazardous situations and either correct or refer the issue to the Case Manager or Homeless Services Supervisor. • Notify appropriate Emergency Personnel (medical, mental health, law enforcement, fire department, etc.). • Defuse and/or refer all incoming Crisis telephone calls; documenting for follow-up. • Supervise guest intake and departure. ADDITIONAL RESPONSIBILITIES • Attend weekly staff meetings as requested. • Attend any internal/external training or seminars, as suggested by Homeless Services Supervisor. • Attend any required First Aid, CPR, and/or Fire Safety training as scheduled by Homeless Services Supervisor. • Monitor medicines needed by guests. • Oversee dinner and cleanup. • Perform related work and other duties when required and as assigned. Requirements PHYSICAL FACTORS • Occasional lifting, moving, reaching, bending, twisting and stooping. • Ability to lift up to 30 pounds. • Frequent standing and walking. • Continuous sitting. SPIRITUAL RESPONSIBILITIES • Take every opportunity to share the Gospel of Jesus Christ with others. • Provide spiritual encouragement to staff, volunteers, guests, and residents. • Invest in the spiritual development of staff, guests, residents, and donors. • Pray for and with staff, volunteers, guests, residents, and donors. • Ensure actions and policies reflect the Christian values and purpose of the Mission. • Handle relational conflicts according to the Staff Covenant of Romans 12:18 and Matthew 18:15-19 • Memorize monthly Scripture, Mission Statement, and Mission Core Values. • Participate in corporate prayer and Scripture reading, staff chapel services, and all spiritual gatherings. • Support and attend annual mandatory Evangelism In Service training to grow in knowledge of leading others to faith in Christ. • Participate in annual spiritual growth training through organization selected curriculum. QUALIFICATIONS • Minimum requirement High School or GED. • Must demonstrate compassion toward the poor, needy, and homeless. • Must manifest Christian character traits of integrity, trustworthiness, responsibility, etc. • Must display respect, gentleness, and accountability when interfacing with Crisis guests. • Must be teachable and function as a team player; willing to resolve conflicts with others in the appropriate and acceptable manner. • Must use good judgment. • Must be punctual. • Must be able to follow verbal and written instructions. Must engage in safe and healthy work practices, both on the premises and off-site facilities. • Must take an active part ensuring the safety, health and well-being of all of our staff, volunteers, and Mission guests. • J03 license required within 90 days of hire.